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What is ITIL? Your guide to the IT Infrastructure Library

CIO Business Intelligence

ITIL 4 contains seven guiding principles that were adopted from the most recent ITIL Practitioner Exam, which covers organizational change management, communication, and measurement and metrics. The two bodies formed an alliance at the end of 2006 to further IT service management. How does ITIL reduce costs?

IT 105
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Excellent Analytics Tip #8: Measure the Real Conversion Rate & "Opportunity Pie"

Occam's Razor

Mostly because short term goals drive a lot of what we do and if you are selling something on your website then it only seems to make logical sense that we measure conversion rate and get it up as high as we can as fast as we can. So measure Bounce Rate of your website. Is Real Conversion Rate metric a good one? Like this post?

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The Complete Digital Analytics Ecosystem: How To Win Big

Occam's Razor

At the core of everything you will do in digital analytics is the concept of metrics. How do you define a metric: It is simply a number. Your digital analytics tools are full of metrics. Helpful post: Best Metrics For Digital Marketing: Rock Your Own And Rent Strategies.]. Now you have your foundation, metrics and KPIs.

Analytics 150
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Kick Butt With Internal Site Search Analytics

Occam's Razor

I had first written about the wonders of site search analysis in a June 2006 post: Are You Into Internal Site Search Analysis? 3: Measure Internal Site Search Quality. #4: 5: Life Is About Results: Measure Outcomes! It is obvious to you how the above report can also help you measure the quality of your internal search results.

Analytics 101
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Excellent Analytics Tip #27: Chase Smart Calculated Metrics!

Occam's Razor

The specific metric I've been mad about since day one of this blog ( May 14th, 2006! ) It is measured as Orders/Visits. [Or, Metrics create incentives, bad metrics create bad incentives. While this is a great lesson in the power of defining metrics optimally, why bring this up, one more time, today?

Metrics 88
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An Incredible Analytics Experience: 5 Years of Occam’s Razor

Occam's Razor

My first blog post, on May 15th, 2006, was titled Traditional Web Analytics is Dead (let me emphasize the first word, traditional ). Today that's coupled with keynotes at conferences around the world, co-founding an online marketing and analytics certification company Market Motive Inc , and advisory roles thrown in for good measure.

Analytics 100
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A Great Analyst's Best Friends: Skepticism & Wisdom!

Occam's Razor

Your first skepticism flag should be: The title of the article says IQ, do PISA scores measure IQ? This post is from 2006: Data Quality Sucks, Let's Just Get Over It You'll learn the six step process you can use to overcome the paralysis. You are the smart Analyst. Quick Google search. They do not. You should sign-up!