Corinium

CX Champions: How CX Leaders Who Raise Their Game Are Driving Business Success

Corinium

Delivering a great CX is among many business leaders' top priorities, but it's hard to know where to devote time and resources to make it happen. To help businesses plan accordingly, Zendesk partnered with ESG Research to build a framework around CX maturity and CX success.

Forrester Report: Choosing the right CX solution for your business - Partnered content with Zendesk

Corinium

Evaluating new customer service technologies can be overwhelming. With new platforms, deployment methods, and rising customer expectations, the customer service tech ecosystem has grown more and more complex.

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What Data Analysts Need from Their Leadership

Corinium

Ahead of his appearance at this year’s Chief Data & Analytics Officer Africa conference, Michiel van Staden, Data Analytics Lead: Everyday Banking Growth at Absa, shares three things his experiences to date have taught him about data leadership. The value of data analytics rests on communication. It is a multi-disciplinary role, requiring a data analyst that: Data and Analytics

Gartner’s predictions for the post-COVID future of work - Partnered content with Zendesk

Corinium

COVID-19 has affected workplaces everywhere, the impacts of which could greatly alter how different organizations will approach the way they do business. The need to identify and prepare for a shift in operations and strategic goals is incredibly important.

Are Your Embedded Analytics DevOps-Friendly?

Does your analytics solution work with your current tech stack and DevOps practices? If not, any update to the analytics could increase deployment complexity and become difficult to maintain. Learn the 5 elements of a DevOps-friendly embedded analytics solution.

InMoment : The Case for CX Investment White Paper

Corinium

Establishing ROI for customer experience (CX) program is one of the greatest challenges that CX practitioners face in the 2020 experience landscape.

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Guide: Adapting to rapid change - Partnered content with Zendesk

Corinium

These days, getting customer support right is more important than ever. Companies must go above and beyond to meet the needs of their customers, even as budgets tighten and workloads rise.

How to link CX to ROI: Your free eBook inside

Corinium

Customer Experience (CX) Leaders across Asia-Pacific have been stretched to capacity through recent market turbulence and shifting business priorities.

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Farfetch CDO Kshitij Kumar: Data Availability has Never Been More Important

Corinium

With data and analytics leaders across the globe transforming the way their businesses operate to meet the challenges of COVID-19, we caught up with Farfetch CDO Kshitij Kumar to get his take on what the future has in store. As a fashion retailer, Farfetch must have been affected by COVID-19. How has the pandemic affected the way Farfetch uses data and analytics?

Tips for Operationalizing AI from DCO Financial Services EU

Corinium

Conversations at this two-day digital event centered around how to extract maximum value from financial services AI and analytics initiatives. With the World Economic Forum reporting that 64% of financial services executives expect to be ‘mass adopters’ of AI technologies by 2022, it’s clear that the sector’s AI revolution is well underway. Artificial Intelligence & Machine Learning

In this insightful fireside chat, we’re joined by Eva Ross, Chief Customer and Marketing Officer at Sendle

Corinium

Eva shares what COVID-19 meant for them as a business, how they worked tirelessly to pivot to meet the customer needs of now, and how their communication strategy, sense of community, and their brand purpose were central to that response.

Digital Trends Report 2020

As part of our goal to continue helping our community during these times, we wanted to share with you this critical data on the state of digital products across industries and provide context on how businesses are responding to the changing winds.

InMoment - Showcasing Return on Customer Experience Investment (ROXI)

Corinium

This is an adapted excerpt from InMoment’s new eBook “Evolving Your Customer Experience Program”. Download here.

Demand for Data and Analytics Soars in the Wake of COVID-19

Corinium

Faced with unprecedented global disruption, organizations are hungry for reliable insights to guide them through the global COVID-19 pandemic. In times of crisis, organizations often need to make tough decisions fast. That’s particularly true in the era of COVID-19, and our research shows that data and analytics is playing a central role in business decision-making as executives steer their organizations through the unfolding pandemic. Data and Analytics

A Brief History of Our Future

Corinium

Paul Morley. Datacon Africa DataCon Africa Insights Data and Analytics

Tips for Advancing Analytics Capabilities from Data Champions Online, US

Corinium

The importance of company-wide buy-in and cross-functional collaboration emerged as key themes at this months Data Champions Online, US digital event. Almost 300 of North America’s most senior data and analytics leaders came together to discuss the future of the industry at Corinium’s third Data Champions Online, US digital event earlier this month. Digital Transformation and Strategy

How CDAO Priorities are Shifting in 2020

Corinium

An increased focus on meeting workforce demands may be an indication of what the future has in store for data and analytics leadership roles. The roles of the CDO, CAO and CDAO are constantly evolving. As we’ve seen this year, global events can completely transform an organization’s business priorities. When this happens, data and analytics leaders must adapt to realign their strategies with these shifting goalposts. Data and Analytics

5 Things a Data Scientist Can Do to Stay Current

DataRobot together with Snowflake – a leading cloud data platform provider — is helping data scientists stay current with the latest technology and data science best practices so that they can excel in an increasingly AI-driven workplace. Five Things a Data Scientist Can Do to Stay Current offers data scientists guidance for thriving in AI-driven enterprises.

Video: Data Conversations Over Coffee with Thuthukile Rakharebe

Corinium

This is the first in a short series promoting the Data Management profession. Data and Analytics

DataOps and the Industrialization of AI

Corinium

HPE Global Field CTO Matt Maccaux explored why so many enterprises struggle to operationalize AI in his 2020 Data Champions Online US keynote presentation. Why Enterprises Struggle to Industrialize AI. Industrialization is the process of expanding the application of a technology so that a business can benefit from it at scale. Artificial Intelligence & Machine Learning

Corinium Meets: Citi Chief Data Scientist Dan Costanza

Corinium

Dan Costanza, Chief Data Scientist: Banking, Capital Markets and Advisory at Citi, outlines how he’s working to democratize the bank’s data, what’s next for his data strategy and what makes his job is different from other C-Level data roles. What were your greatest professional achievements in 2019? In 2019, our real focus was on increasing engagement with non-data-driven parts of the organization to try to get them to think in a more data-driven fashion. Data and Analytics

Laying the Foundations for AI Success

Corinium

AI is now well into its ‘early adoption’ phase, with businesses throughout the Middle East and Africa clamoring to launch new initiatives. AI & Machine Learning

Testing at Every Stage of Development

Up to 80% of new products fail. The reality is harsh and the reasons why are endless. Perhaps the new product couldn’t oust a customer favorite. Maybe it looked great but was too hard to use. Or, despite being a superior product, the go-to-market strategy failed. There’s always a risk when building a new product, but you can hedge your bets by understanding exactly what your customers' expectations truly are at every step of the development process.

Digital Transformation in the Spotlight at DCO Nordics

Corinium

Data Champions Online Nordics revealed how the region’s data leaders are mastering stakeholder management, increasing data literacy and managing expectations around emerging technologies. Corinium’s inaugural Data Champions Online, Nordics event brought together more than 200 data and analytics executives from the region’s leading brands from June 9-11. Digital Transformation and Strategy

Three Takeaways from CDAO UK 2020

Corinium

How the role of the CDAO is changing, data culture is spreading and organisations are scaling data-driven capabilities dominated the agenda at this year’s conference. Corinium’s 2020 Chief Data & Analytics Officers UK conference revealed how CDAOs, data teams and organisations are evolving to scale data capabilities and drive ROI more efficiently. Data and Analytics

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Data Quality in Financial Institutions

Corinium

In the last decade regulatory requirements in financial services increased significantly. Datacon Africa DataCon Africa Insights Data and Analytics

Corinium Meets: Quantum Metric Head of Behavioural Research Marina Shapira

Corinium

Ahead of her presentation at CDAO UK, we spoke with Quantum Metric’s Marina Shapira about predictive analytics, why companies should embrace a culture of experimentation how and CAOs and CXOs can work together effectively. What is behavioural research? And what role should it play in an organization's data and analytics strategy? Behavioural research seeks to understand what motivates people, how they perceive the world, make decisions and form habit. Customer Experience and Management

How Embedding AI-Powered Analytics Can Give You a Competitive Advantage

Embedding dashboards and reports aren’t enough. Futureproof your application by offering instant, actionable insights that will give you and your customers a competitive advantage.

DCO Insurance Benchmarks the Industry’s Digital Transformation Progress

Corinium

After a slow start, the insurance industry is embracing digital transformation – and this digital event highlighted how the sector’s data and analytics executives are leading the charge. Spurred on in part by InsureTechs intent on disrupting the industry, insurance companies have finally begun accelerating their digital transformations. Digital Transformation and Strategy

DCO Government Highlights Data-Driven Innovation in the Public Sector

Corinium

This two-day digital event shone a spotlight on the most innovative data strategies, data-driven cultures and digital transformations in the US public sector. More than 100 senior data and analytics officials working within federal, state and local government attended Data Champions Online, Government from June 23-24, to network with their peers and exchange knowledge virtually. Data and Analytics

How to Challenge Business Assumptions with Data

Corinium

The notion that businesses should be making data-driven decisions may seem obvious to a CDAO. But the fact is, people in other business functions don’t always see things that way. CDAO UK 2020

Four Reasons CDAOs Should Prioritize Data and AI Ethics

Corinium

The threats ethical challenges pose to public trust in AI systems are growing rapidly as organizations deploy these technologies in ever more sophisticated ways. As the impact AI technologies have on people’s lives grows, businesses can’t afford to take the trust people place in AI tools for granted. Artificial Intelligence & Machine Learning

Building Like Amazon

Speaker: Leo Zhadanovsky, Principal Solutions Architect, Amazon Web Services

Amazon's journey to its current modern architecture and processes provides insights for all software development leaders. To get there, Amazon focused on decomposing for agility, making critical cultural and operational changes, and creating tools for software delivery. The result was enabling developers to rapidly release and iterate software while maintaining industry-leading standards on security, reliability, and performance. Whether you're developing for a small startup or a large corporation, learning the tools for CI/CD will make your good DevOps team great. We are excited to be joined by Leo Zhadanovsky, a Principal Solutions Architect at Amazon Web Services.

Corinium Meets: BNP Paribas Global Head of AI Adri Purkayastha

Corinium

BNP Paribas Global Head of AI and Digital Risk Analytics Adri Purkayastha talks to us about how COVID-19 is accelerating the firm’s digital transformation and the future of risk analytics. You’ve been at BNP Paribas for roughly 18 months. What would you say are the main differences between working for an in-house data science function and the kind of consultancy work you previously did?

COVID-19 Tops the Agenda at Data Champions Online Financial Services

Corinium

This digital event shone a light on how financial services data leaders are accelerating their organizations’ digital transformations in response to the pandemic. COVID-19’s impact on the financial services sector dominated conversations at Corinium’s Data Champions Online, Financial Services digital event earlier this month. Data and Analytics

US Data Leaders Racing to Grow Strong Data Cultures

Corinium

Organizations must not lose sight of this key step on the path to data maturity in the age of COVID-19. Driving cultural change is one of the greatest barriers to advancing data and analytics in business today, and organizations must not lose sight of that fact in the age of COVID-19. Data and Analytics

Data Champions Online, Healthcare Charts the Industry’s Path to Data Maturity

Corinium

Healthcare industry data leaders are making great strides towards data maturity, both in the back office and on the front lines. Corinium’s inaugural Data Champions Online, Healthcare online event brought together a select group of data analytics executives from North America’s leading healthcare providers and hospitals from May 27-28. Data and Analytics

Rethinking Information Governance In The Age of Unstructured Enterprise Data

Today’s organizations are faced with the overwhelming challenge of managing, finding, and leveraging their information. This eBook discusses a newly discovered information discipline and is filled to the brim with helpful information.

Secrets to Data Strategy Success from Data Champions Online Europe

Corinium

Three key themes emerged as 17 of Europe’s top data leaders shared the secrets of their success with more than 250 attendees at this insight-packed five-day event. How businesses are advancing their data strategies, improving data governance and launching successful analytics platforms emerged as key themes at May’s Data Champions Online, Europe digital event

Data Literacy: A Huge Opportunity for the Healthcare Industry

Corinium

It’s easy to get excited about the many ways AI and advanced analytics will shape the future of healthcare. But the industry has a way to go before these technologies begin having a significant impact on the health of ordinary Americans. In the meantime, there’s a great deal that health organizations can be doing today to deliver better quality care with data. Digital Transformation and Strategy

How Data Democratization Will Transform Banking

Corinium

Data culture has become a huge focus for data leaders in recent years. It’s clear that data leaders will only be able to maximize the value of their companies’ data assets if they can get frontline staff to adopt new, data-driven ways of thinking and working. But the ‘end game’ of all these cultural change initiatives can differ from company to company. Business Intelligence

The Dawn of AI-Powered Healthcare

Corinium

If there was ever any doubt that AI will revolutionize the healthcare industry, Google Health dispelled it with its latest research paper. Nature reports that the company has developed an AI program that’s better at spotting breast cancer in mammograms than expert radiologists. Artificial Intelligence & Machine Learning

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!