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What Data Analysts Need from Their Leadership

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Ahead of his appearance at this year’s Chief Data & Analytics Officer Africa conference, Michiel van Staden, Data Analytics Lead: Everyday Banking Growth at Absa, shares three things his experiences to date have taught him about data leadership. The value of data analytics rests on communication.

Data Virtualization: The Essential Tool for Security and Governance Manage Diverse Data Sources from a Single Point of Control

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This brief explains how data virtualization, an advanced data integration and data management approach, enables unprecedented control over security and governance. In addition, data virtualization enables companies to access data in real time while optimizing costs and ROI.

ROI 195
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Trends in Establishing a Data-Driven Enterprise

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Organizations aiming to become data-driven need to overcome several challenges, like that of dealing with distributed data or hybrid operating environments.

Zendesk CX Trends Report 2021

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New customer expectations, spiking support requests, and working apart—yep, that was 2020. We’ve gathered data from 90,000 companies and fused it with findings from global surveys of customers, agents, and business leaders alike to create this year's Zendesk Customer Experience Trends report.

The Unexpected Cost of Data Copies

This paper will discuss why organizations frequently end up with multiple data copies and how a secure "no-copy" data strategy enabled by the Dremio data lake service can help reduce complexity, boost efficiency, and dramatically reduce costs.

A Brief History of Our Future

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Paul Morley. Datacon Africa DataCon Africa Insights Data and Analytics

Farfetch CDO Kshitij Kumar: Data Availability has Never Been More Important

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With data and analytics leaders across the globe transforming the way their businesses operate to meet the challenges of COVID-19, we caught up with Farfetch CDO Kshitij Kumar to get his take on what the future has in store. As a fashion retailer, Farfetch must have been affected by COVID-19.

Demand for Data and Analytics Soars in the Wake of COVID-19

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Faced with unprecedented global disruption, organizations are hungry for reliable insights to guide them through the global COVID-19 pandemic. In times of crisis, organizations often need to make tough decisions fast.

Tips for Advancing Analytics Capabilities from Data Champions Online, US

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The importance of company-wide buy-in and cross-functional collaboration emerged as key themes at this months Data Champions Online, US digital event.

How CDAO Priorities are Shifting in 2020

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An increased focus on meeting workforce demands may be an indication of what the future has in store for data and analytics leadership roles. The roles of the CDO, CAO and CDAO are constantly evolving.

Video: Data Conversations Over Coffee with Thuthukile Rakharebe

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This is the first in a short series promoting the Data Management profession. Data and Analytics

4 Approaches to Data Analytics

As the analytics landscape continues to evolve, application teams who need to embed dashboards, reports, and other analytics capabilities in their applications can choose from dozens of solutions. How do you differentiate one solution from the next?

Laying the Foundations for AI Success

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AI is now well into its ‘early adoption’ phase, with businesses throughout the Middle East and Africa clamoring to launch new initiatives. AI & Machine Learning

Top 5 Articles of 2020 to progress your CX journey

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With 2020 coming to a close, and the continued impact COVID has had on businesses, we have collated the 5 best must read articles to progress your CX journey into 2021. Zendesk CCO customer success CCO Melbourne 2020 Customer Experience and Management

Data Quality in Financial Institutions

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In the last decade regulatory requirements in financial services increased significantly. Datacon Africa DataCon Africa Insights Data and Analytics

DataOps and the Industrialization of AI

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HPE Global Field CTO Matt Maccaux explored why so many enterprises struggle to operationalize AI in his 2020 Data Champions Online US keynote presentation. Why Enterprises Struggle to Industrialize AI.

Three Takeaways from CDAO UK 2020

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How the role of the CDAO is changing, data culture is spreading and organisations are scaling data-driven capabilities dominated the agenda at this year’s conference.

ROI 265

11 Email Deliverability Strategies to Reach the Inbox

With nearly 1 in 5 emails from U.S. senders failing to reach the inbox, deliverability challenges still plague senders and prevent email campaign success. Check out this deliverability guide for actionable strategies and real-world examples of companies applying smart inboxing tactics.

Corinium Meets: Citi Chief Data Scientist Dan Costanza

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Dan Costanza, Chief Data Scientist: Banking, Capital Markets and Advisory at Citi, outlines how he’s working to democratize the bank’s data, what’s next for his data strategy and what makes his job is different from other C-Level data roles. What were your greatest professional achievements in 2019?

Corinium Meets: Quantum Metric Head of Behavioural Research Marina Shapira

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Ahead of her presentation at CDAO UK, we spoke with Quantum Metric’s Marina Shapira about predictive analytics, why companies should embrace a culture of experimentation how and CAOs and CXOs can work together effectively. What is behavioural research?

CX Champions: How CX Leaders Who Raise Their Game Are Driving Business Success

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Delivering a great CX is among many business leaders' top priorities, but it's hard to know where to devote time and resources to make it happen. To help businesses plan accordingly, Zendesk partnered with ESG Research to build a framework around CX maturity and CX success.

Digital Transformation in the Spotlight at DCO Nordics

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Data Champions Online Nordics revealed how the region’s data leaders are mastering stakeholder management, increasing data literacy and managing expectations around emerging technologies.

Use It, Save It, Or Lose It: Spring Cleaning for Information Governance

Speaker: Speakers Michelle Kirk of Georgia Pacific, Darla White of Sanofi, & Scott McVeigh of Onna

As an organization’s most valuable asset, data should be cared for and integrated, managed, archived, and deleted as appropriate. Join Onna, Georgia Pacific, and Sanofi for this on-demand webinar as they discuss proactive, practical steps for kicking off your organization's own digital cleanup.

Forrester Report: Choosing the right CX solution for your business - Partnered content with Zendesk

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Evaluating new customer service technologies can be overwhelming. With new platforms, deployment methods, and rising customer expectations, the customer service tech ecosystem has grown more and more complex.

How Data Democratization Will Transform Banking

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Data culture has become a huge focus for data leaders in recent years. It’s clear that data leaders will only be able to maximize the value of their companies’ data assets if they can get frontline staff to adopt new, data-driven ways of thinking and working.

Data Literacy: A Huge Opportunity for the Healthcare Industry

Corinium

It’s easy to get excited about the many ways AI and advanced analytics will shape the future of healthcare. But the industry has a way to go before these technologies begin having a significant impact on the health of ordinary Americans.

DCO Insurance Benchmarks the Industry’s Digital Transformation Progress

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After a slow start, the insurance industry is embracing digital transformation – and this digital event highlighted how the sector’s data and analytics executives are leading the charge.

5 Tips to Advance Your Career as a Technical Recruiter

This step-by-step guide is designed to provide technical recruiters with tips and tricks to achieve tangible results that accelerate their recruiting efforts—and career.

The Dawn of AI-Powered Healthcare

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If there was ever any doubt that AI will revolutionize the healthcare industry, Google Health dispelled it with its latest research paper. Nature reports that the company has developed an AI program that’s better at spotting breast cancer in mammograms than expert radiologists.

DCO Government Highlights Data-Driven Innovation in the Public Sector

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This two-day digital event shone a spotlight on the most innovative data strategies, data-driven cultures and digital transformations in the US public sector.

Gartner’s predictions for the post-COVID future of work - Partnered content with Zendesk

Corinium

COVID-19 has affected workplaces everywhere, the impacts of which could greatly alter how different organizations will approach the way they do business. The need to identify and prepare for a shift in operations and strategic goals is incredibly important.

Four Reasons CDAOs Should Prioritize Data and AI Ethics

Corinium

The threats ethical challenges pose to public trust in AI systems are growing rapidly as organizations deploy these technologies in ever more sophisticated ways. As the impact AI technologies have on people’s lives grows, businesses can’t afford to take the trust people place in AI tools for granted.

How to Foster Data Culture (with Data Intelligence Technology!)

Speaker: Aaron Kalb, Co-Founder and CDAO at Alation

Watch Aaron Kalb, co-founder and CDAO at Alation, dive into the role of technology in shaping culture and show how a modern data catalog is helping innovative enterprises create thriving data cultures. Register for the webinar today!

Corinium Meets: BNP Paribas Global Head of AI Adri Purkayastha

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BNP Paribas Global Head of AI and Digital Risk Analytics Adri Purkayastha talks to us about how COVID-19 is accelerating the firm’s digital transformation and the future of risk analytics. You’ve been at BNP Paribas for roughly 18 months.

InMoment : The Case for CX Investment White Paper

Corinium

Establishing ROI for customer experience (CX) program is one of the greatest challenges that CX practitioners face in the 2020 experience landscape.

ROI 195

COVID-19 Tops the Agenda at Data Champions Online Financial Services

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This digital event shone a light on how financial services data leaders are accelerating their organizations’ digital transformations in response to the pandemic.

US Data Leaders Racing to Grow Strong Data Cultures

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Organizations must not lose sight of this key step on the path to data maturity in the age of COVID-19. Driving cultural change is one of the greatest barriers to advancing data and analytics in business today, and organizations must not lose sight of that fact in the age of COVID-19.

Realizing the Benefits of Automated Machine Learning

How are organizations using machine learning and artificial intelligence (AI) to derive business value? Renowned author and professor Tom Davenport explains the rise of automated machine learning, its benefits, and success stories from businesses that are already using it.

Data Champions Online, Healthcare Charts the Industry’s Path to Data Maturity

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Healthcare industry data leaders are making great strides towards data maturity, both in the back office and on the front lines.

Secrets to Data Strategy Success from Data Champions Online Europe

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Three key themes emerged as 17 of Europe’s top data leaders shared the secrets of their success with more than 250 attendees at this insight-packed five-day event.

Why CCOs Must be ‘Corkscrew Thinkers’

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With customer expectations rising higher than ever before, it’s never been tougher for organisations to deliver outstanding experiences. To succeed, CCOs need a healthy dose of what Churchill called “corkscrew thinking”. Winston Churchill knew the value of unconventional ideas.

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Guide: Adapting to rapid change - Partnered content with Zendesk

Corinium

These days, getting customer support right is more important than ever. Companies must go above and beyond to meet the needs of their customers, even as budgets tighten and workloads rise.

Leading Advertising and Analytics Company Outperforms With a Graph Database

Xandr, a division of AT&T, has built an identity graph that connects information on people, households, and more. The company is using this graph to provide advertisers an ability to deliver commercials more successfully than ever before. Learn more.