Experts Are Tracking the Evolving Role of AI in Call Management
Smart Data Collective
MAY 11, 2019
. Artificial intelligence is redefining the nature of customer service. According to one analysis by Maruri Tech Labs, 85% of all customer service communications will be handled by an AI system by the end of next year. This is even true in call centers, which are surprisingly being disrupted by AI technology. Although artificial intelligence is going to be extremely important in the future of customer service, it is still too early to determine the degree to which it will be utilized.
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