Sun.Mar 07, 2021

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Zendesk CX Trends Report 2021

Corinium

New customer expectations, spiking support requests, and working apart—yep, that was 2020. We’ve gathered data from 90,000 companies and fused it with findings from global surveys of customers, agents, and business leaders alike to create this year's Zendesk Customer Experience Trends report. In this interactive report, we look at the top trends in customer engagement and identify the actionable best practices for any company - including yours.

Reporting 195
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How AI-Driven Cybersecurity Drastically Impacts Our Lives

Smart Data Collective

Artificial intelligence is a form of technology that is drastically changing our lives. We have talked extensively about the benefits of using AI for marketing, gaming, financial analysis and many other applications. One of the most impactful ways that AI impacts our lives is by improving our cybersecurity technology. Sridhar Muppidi, CTO of IBM Security, created a very insightful video about the benefits of AI in the field of cybersecurity.

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Analyzing Data from Multiple Sources: The Key to More Powerful Insights

Sisense

Blog. Simple datasets just won’t cut it anymore. To get truly powerful insights, you need to pull in data from multiple sources. The more complex and diverse your datasets, the more surprising and potent the insights they’ll produce. Additional data sources increase your chances to inform actions, fueling top-line and bottom-line growth. How does it work in real life?

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10 Ways for SMEs To Strengthen Cybersecurity with Big Data

Smart Data Collective

Cybersecurity has become a pressing concern for modern tech companies. These attacks aim at companies indiscriminately, no matter what the size is. The smaller ones are more susceptible to these kinds of threats. The good news is that big data has become a very effective technology to help bolster cybersecurity. There are a lot of ways companies are using new advances in machine learning and other data technologies to mitigate the risks of cyberattacks.

Big Data 123
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Banco Bradesco

Teradata

Vantage scales in-database R/Python models on 70M clients. The customer analytics are transforming Bradesco to become the bank of the future, scaling insights and accelerating time-to-value.

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What Can Be The Use Of Analytics In The Music Industry?

Smart Data Collective

Analytics is playing an increasingly important role in the future of the music industry. A growing number of music companies are discovering new applications for analytics tools, which can streamline many important aspects of their industry. However, it is still a little unpredictable exactly what changes analytics will bring to the music industry. Companies are going to have to brainstorm new opportunities and solutions in the coming months.