CIO Business Intelligence
MARCH 22, 2022
In a bid to help enterprises optimize customer service, Google Cloud is extending its Contact Center AI (CCAI) service with the ability to integrate with CRM (customer relationship management) applications in order to provide real-time insights and data analytics.
CIO Business Intelligence
MARCH 29, 2022
For the past decade, process mining specialist Celonis has been helping enterprises optimize processes around their ERP systems — and more recently has branched out to help them optimize their use of workflow automation platforms, too.
CIO Business Intelligence
APRIL 12, 2022
Process mining giant Celonis has snapped up Process Analytics Factory, a small German company specializing in process optimization on Microsoft’s platforms. 15 the data visualization specialist acquired Narrative Science, which describes itself as a leader in data storytelling technologies. Tableau buys Narrative Science.
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