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Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer

Business Over Broadway

Juniper Research also forecasts that chat bots will save businesses about $8 billion annually by 2022. On a related note, this finding surprised me: Gartner’s hype cycle says that Customer Journey analytics won’t reach the “plateau of productivity” until over 10 years.

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5 Sources of Data for Customer Analytics and Their Benefits

Smart Data Collective

Market analysts project that companies around the world will spend over $47 billion on customer journey analytics by 2030. Data analytics can assist you in figuring out why people abandon your brand or prefer alternative products instead. Customer Journey Analytics. This technology is growing in importance.