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Rising Tide Rents and Robber Baron Rents

O'Reilly on Data

In 2005, in “ What is Web 2.0? ,” I made the case that the companies that had survived the dotcom bust had all in one way or another become experts at “harnessing collective intelligence.”

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The HP-Autonomy lawsuit: Timeline of an M&A disaster

CIO Business Intelligence

November 2005: Autonomy agrees to buy search technology developer Verity for $500 milllion, its third acquisition of the year after NCorp (in February) and etalk (in June). billion at 2011 exchange rates—although later reports will put the price as high as £8.7 March 2004: Autonomy acquires NativeMinds and Cardiff Software.

Software 106
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What is ITIL? Your guide to the IT Infrastructure Library

CIO Business Intelligence

ITIL 4 contains seven guiding principles that were adopted from the most recent ITIL Practitioner Exam, which covers organizational change management, communication, and measurement and metrics. Corporations and public sector organizations that have successfully implemented ITIL best practices report huge savings.

IT 106
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Customer Success: Earning Trust Through Partnership

Sisense

Click here for a complimentary copy of the report. This three-letter attribute is one of the most important metrics for service-providers as it ranks customer satisfaction. Tom Lebovic, Manager of Reporting and Analytics at Production Resource Group. Click here for a complimentary copy of the report.

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11 Digital Marketing “Crimes Against Humanity”

Occam's Razor

" I'd postulated this rule in 2005, it is even more true in 2011. Making lame metrics the measures of success: Impressions, Click-throughs, Page Views. Use metrics that matter: Loyalty, Recency , Net Profit, Conversation Rate, Message Amplification , Brand Evangelist Index , Customer Lifetime Value and so on and so forth.

Marketing 126
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Modernize a legacy real-time analytics application with Amazon Managed Service for Apache Flink

AWS Big Data

Near-real-time streaming analytics captures the value of operational data and metrics to provide new insights to create business opportunities. These metrics help agents improve their call handle time and also reallocate agents across organizations to handle pending calls in the queue. Agent states are reported in agent-state events.

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Data Science, Past & Future

Domino Data Lab

If you look into the middle bucket, they have three things that they report in common. Now, working down to the mature part of this, they report two things in common. What do they report in common? They’re years away from being up to that point. One is data quality, cleaning up data, the lack of labelled data.