2010 Interactive Key Performance Indicator Metrics 
CIO Business Intelligence
MARCH 26, 2024
In your daily life, how many product/service interactions exceed your expectations? Customer satisfaction levels have flatlined since 2010. Should reducing or eliminating customer rage become an IT metric? At Boeing, the indication is that production throughput compensation metrics trumped safety considerations.
datapine
APRIL 16, 2019
While sometimes it’s okay to follow your instincts, the vast majority of your business-based decisions should be backed by metrics, facts, or figures related to your aims, goals, or initiatives that can ensure a stable backbone to your management reports and business operations. In most cases, this can prove detrimental to the business.
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