Remove 2019 Remove Forecasting Remove Journey Analytics Remove Statistics
article thumbnail

Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer

Business Over Broadway

How employees can drive transformation and emerging technology adoption: Both are data-heavy endeavors; We know that statistics/math knowledge is related to data science project success. Juniper Research also forecasts that chat bots will save businesses about $8 billion annually by 2022. So, become data literate.