Remove 2020 Remove Interactive Remove Reporting Remove Uncertainty
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Data Saves Lives and Evolves Businesses: COVID 2020 Reflections

Sisense

As the COVID-19 pandemic drags on, we continue to find examples of organizations that use analytics to manage uncertainty. Data played an outsized role in the necessary changes we’ve seen in 2020 and will have an even greater impact in 2021 and beyond. Softstuff uses data to pivot to direct-to-consumer.

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Customer service, especially field service, helps companies outperform competitors and drive growth

CIO Business Intelligence

In economic uncertainty, it’s natural for executives to explore where to reduce spending, trim the fat , so to speak, and cut enterprising investments as a matter of caution. But this thinking is also counter-productive for all the reasons that make uncertainty so predictable. The time is now.

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insightsoftware Acquires Event 1 Software

Jet Global

Deal furthers mission to deliver powerful portfolio of enterprise software solutions for Office of the CFO; expands real-time financial reporting capabilities for top ERPs Sage and Viewpoint. The construction industry has been hit especially hard by the events of 2020, with spending in the US forecast to be down as much as 9 percent.

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Covid Data: An anomalous blip, or the new normal?

Cloudera

A recent McKinsey survey, cited in CRN , shows that worldwide, 58 percent of customer interactions were digital as of July 2020. That compares to only 36 percent of customer interactions as of December 2019, which was before the pandemic impacted business, and only 20 percent in May 2018. What if 2020 is an anomaly?

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Decoding Customer Experience post COVID-19 | Peak-End Rule & Return of the Chatbot

bridgei2i

We know that supply chains are impacted but, we also do know that every such interaction is generating data. Even before the crisis hit, estimates showed the following: In sectors like retail, Microsoft Voice Report expects 54% of customers to use digital assistants in the next five years.

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Connect the Data Lifecycle: The power of data

Cloudera

There’s no doubt that cloud has become ubiquitous, and thank goodness for that in 2020. To do this Manulife’s in-house data team built an Enterprise Data Lake (EDL) — a robust, enterprise-wide, data backend supporting digital connection, report automation, and AI & advanced analytics development.

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Paul Martin: CIOs don’t retire, they go work on boards

CIO Business Intelligence

Two years of pandemic uncertainty and escalating business risk have sharpened the focus of corporate boards on a technology trend once dismissed as just another IT buzzword. It’s giving companies an opportunity to rethink how they interact with customers, connect with supply chains, and drive internal operational efficiencies.