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7 customer experience trends in 2024

IBM Big Data Hub

Trend 2: Omnichannel CX: Meeting customers where they are A customer interaction with a business often goes through multiple touchpoints before that customer decides to engage with the brand. Trend 4: Prioritizing customer accessibility to information Customers want to have control over their interactions with a company.

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How IBM is helping accelerate AI adoption and application centric connectivity

IBM Big Data Hub

In December, we announced the general availability of IBM Hybrid Cloud Mesh , our multicloud networking solution that can support IT in their journey to optimize application performance with reliable network connectivity. The post How IBM is helping accelerate AI adoption and application centric connectivity appeared first on IBM Blog.

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Commerce strategy: Ecommerce is dead, long live ecommerce

IBM Big Data Hub

This reality means that every brand in every industry with every business model needs to optimize the commerce experience, and thus the customer experience , to drive conversion rates and revenues. And, in of 2024, brand awareness means little without trust.

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Business process reengineering (BPR) examples

IBM Big Data Hub

BPR examples are not one-time projects, but rather examples of a continuous journey of innovation and change focused on optimizing end-to-end processes and eliminating redundancies. This blog outlines some BPR examples that benefit from a BPM methodology.

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Getting ready for artificial general intelligence with examples

IBM Big Data Hub

Nearly all respondents reported promising early results from gen AI experiments and planned to increase their spending in 2024 to support production workloads. 46% of survey respondents in 2024 showed a preference for open source models. AGI wouldn’t just perceive its surroundings; it would understand them.

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The software-defined vehicle: The architecture behind the next evolution of the automotive industry

IBM Big Data Hub

It interacts with its environment, learns and supports service-based business models. The hybrid cloud approach is complemented by the IBM Edge Application Manager, enabling OEMs to scale and operate edge solutions autonomously, along with the IBM Embedded Automotive Platform, a Java runtime optimized for in-vehicle use.

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Climate change predictions: Anticipating and adapting to a warming world

IBM Big Data Hub

Climate modeling consists of using datasets and complex calculations to represent the interactions between major climate system components—namely, the atmosphere, land surface, oceans and sea ice. The post Climate change predictions: Anticipating and adapting to a warming world appeared first on IBM Blog. °C limit.

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