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3 key digital transformation priorities for 2024

CIO Business Intelligence

The analyst reports tell CIOs that generative AI should occupy the top slot on their digital transformation priorities in the coming year. I wrote in Driving Digital , “Digital transformation is not just about technology and its implementation. Luckily, many are expanding budgets to do so. “94%

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8 pressing needs for CIOs in 2024

CIO Business Intelligence

“In a world underpinned by change, it remains constant that digital transformation must be a core organizational competency,” she says. The most pressing responsibilities for CIOs in 2024 will include security, cost containment, and cultivating a data-first mindset.” Snow Software’s CIO Al Pooley agrees.

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TIAA modernizes the customer journey with AI

CIO Business Intelligence

JSOC, which TIAA opted to build in-house because existing commercial products did not have all the tools needed, has earned TIAA a 2024 CIO 100 Award for IT innovation and leadership. Artificial Intelligence, CIO 100, Digital Transformation This is the most complex ecosystem I have seen.”

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Tractor Supply enlists AI to deliver ‘legendary’ customer service

CIO Business Intelligence

Together, the two projects earned Tractor Supply a 2024 CIO 100 Award for IT leadership and innovation. The use of AI in the retail sector is in the experimental stage, and many retailers have gotten only as far as using AI-powered chatbots on websites, Kodali adds.

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What Heineken’s CIO is brewing for better connectivity

CIO Business Intelligence

As part of Heineken’s 2021 EverGreen strategy to commit to future-proof the organization, adapt to market dynamics, and emerge stronger from the pandemic, there’s the objective to digitally transform the business and its relations with stakeholders. There’s also a growing emphasis on improving team performance.

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3 force multipliers for digital transformation

CIO Business Intelligence

While digital initiatives and talent are the board directors’ top strategic business priorities in 2023-2024, IT spending is forecasted to grow by only 2.4% The message to CIOs is to do more with less, and the implication is that CIOs must look at digital transformation initiatives differently than in years past.

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Prioritizing AI? Don’t shortchange IT fundamentals

CIO Business Intelligence

Generative AI continues to dominate IT projects for many organizations, with two thirds of business leaders telling a Harris Poll they’ve already deployed generative AI tools internally, and IDC predicting spend on gen AI will more than double in 2024. But the usual laundry list of priorities for IT hasn’t gone away.

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