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IBM Big Data Hub
APRIL 25, 2024
About 85% of execs say generative AI will be interacting directly with customers in the next two years. Those who implement self-service search into their sites and tools can become exponentially more powerful with generative AI. Generative AI can learn from vast datasets and can produce nuanced and personalized replies.
CIO Business Intelligence
JANUARY 12, 2024
The shift from using offices to hybrid working has changed how we define “working” and also how we think about the customer experience and employee experience (CX and EX). But although customers would connect with employees through contact centers, contact center agents were not always seen as office employees.
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CIO Business Intelligence
FEBRUARY 6, 2023
The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. There’s a lot that goes into our digital transformation. It’s a journey with lots of components to it.”
CIO Business Intelligence
JULY 26, 2023
The only thing we have on premise, I believe, is a data server with a bunch of unstructured data on it for our legal team,” says Grady Ligon, who was named Re/Max’s first CIO in October 2022. And the crew is using AWS SageMaker machine learning (ML) to give its agents the best local leads and prospective buyers.
CIO Business Intelligence
OCTOBER 13, 2022
We centered our conversation around the seven Cs of top leaders — courage, customer centricity, change, cultivate, communication, collaboration, culture — traits that enable the best leaders to thrive in times of crisis while staying focused on the future and driving significant business value. You’ve got to be connected to your peers.
IBM Big Data Hub
DECEMBER 7, 2023
There is no question that customer service is about to take a massive leap forward, thanks to emerging trends like artificial intelligence (AI). In short, CEOs know how important generative AI and other AI technologies are becoming to create a future-proof customer service strategy.
CIO Business Intelligence
APRIL 18, 2024
Its Copilot for Microsoft 365, a high-profile offering among the growing list of AI agents, costs $30 per seat per month, with a 300-seat minimum. When you can get Copilot to spit out a few blocks of code, even if you’re even saving yourself five to 10 minutes a day, $30 a month becomes very reasonable, given what developer time costs.”
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