Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer
Business Over Broadway
MAY 22, 2019
Below is a list of topics, answers and articles in support of a recent Tweet Chat in which I was the guest. I have included the topics of discussion, some of my answers and a list of articles in support of the week’s topic. Juniper Research also forecasts that chat bots will save businesses about $8 billion annually by 2022.
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