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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 5: COVID-19 and Changing Business Landscape in Australia

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But because of COVID-19, digital transformation is helping B2B models trying to replicate successful B2C models. And since they involve making better decisions using data-driven insights, AI & Analytics led applications are leading the way forward. Let’s see it from B2C and B2B perspective.

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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 10: COVID-19 | Evolving Trends of Digital Transformation

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I love your optimism Ganesh, and I love the fact that you are able to abstract information in such clear buckets. ’ He has been involved in the conceptualization of many solutions and products such as graph powered CX watchtower, SFDC based Sales decision engine, and compensation optimizer.

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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 9: The Impact of COVID-19 on Consumer Technology & Durables

bridgei2i

Secondly, brands are also not able to engage with their customers in a meaningful way for various reasons, unavailability of assisted support channels, there’s no face-to-face interactions, the products are unavailable. They need to figure out ways on how to balance their workforce with the right skills and also optimize cost.

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PODCAST: COVID19 | Redefining Digital Enterprises – Episode 11: The Impact of COVID-19 on Consumer Packaged Goods Industry

bridgei2i

And on top of that, automated data provided by, let’s say, Google mobility data, the data provided by John Hopkins – All of these can actually together give you very interesting insights about how much is the category growth expected as well as internally, how do you optimize your resources. Melita: Very well put, Mukesh.