Remove banking mobile-app-development
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Bots and beyond: How the AI revolution is shifting the paradigm for customer experience in smart banking

CIO Business Intelligence

Today’s consumers are accustomed to smooth, frictionless online shopping – and they increasingly expect the same kind of digital experiences from their banks. consumers use mobile banking channels, and 70% said mobile banking is now their primary way of accessing their accounts. “Most people do not want to go into a bank to do banking.

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Modernizing the mainframe for the digital era

CIO Business Intelligence

I’m a banking technologist,” says the CIO for retail, business, and digital banking at M&T Bank. He’s doing just that on the bank’s IBM Z system mainframes, for which the bank has written some 10 million lines of code over the years. The bank’s use of its mainframes is two-pronged. M&T Bank.

Strategy 144
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CIOs weigh where to place AI bets — and how to de-risk them

CIO Business Intelligence

Given existing relationships with Webster Bank, that includes AWS and Microsoft. To find promising use cases, Webster Bank canvassed several dozen proposals and decided to start with three that could deliver tangible benefits. We have been developing our own internal AI capability over the last few years using open-source models.

Risk 132
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Modernizing mainframe applications with a boost from generative AI

IBM Big Data Hub

Look behind the scenes of any slick mobile application or commercial interface, and deep beneath the integration and service layers of any major enterprise’s application architecture, you will likely find mainframes running the show. For them, the work may not seem as sexy as mobile app design or as agile as cloud native development.

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Driving Customer Loyalty with Secure and Modern Apps

CIO Business Intelligence

This gets worse in the digital world where it takes just a few clicks and minutes to uninstall one app and replace it with a competitor’s app. That’s the number of apps I’ve installed on my mobile phone. And out of these, my favourite app is a local banking app.

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What telco mobile money licenses mean for Nigeria’s financial services sector

CIO Business Intelligence

Over the last decade Africa has gained a reputation for global leadership in mobile money, with Kenya at the forefront, but up to now financial services via mobile phones have not taken deep root in the continent’s most populace country — Nigeria. Mobile money is not entirely new to Nigeria.

Marketing 105
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South Africa’s Discovery drives customer loyalty via RPA, APIs

CIO Business Intelligence

Vitality is the rewards programme for Discovery, a South African-founded financial services organisation that serves the healthcare, life assurance, short-term insurance, savings and investments, banking and wellness markets. Technology underpins and drives the entire process,” she says.

Insurance 137