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Customer service vs customer experience: Key differentiators

IBM Big Data Hub

In many organizations, but not all, customer service is treated as part of the customer experience. Both are interested in driving customer satisfaction, but they focus on different parts of the customer journey to achieve it. So what are the key differences in customer service vs. customer experience?

Metrics 95
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The customer experience evolution: Today’s data-driven, real-time discipline

IBM Big Data Hub

An evolution of customer experience (CX) was to be expected. Throughout modern history, organizations have encountered internal and external challenges that changed how they interact with customers and how customers view those organizations. Customer needs changed. Customer retention is difficult to keep high.

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Six ways AI can influence the future of customer service

IBM Big Data Hub

Organizations have always used some degree of technology to provide an excellent customer experience , but the future of customer service will demand even more advancements to meet customers’ growing expectations. Customer support is an incredibly important defense against customer turnover.

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10 Examples of How Big Data in Logistics Can Transform The Supply Chain

datapine

Applied to logistics and supply chain processes, you will see your productivity levels soar while consistently exceeding client or customer expectations, and ultimately, boosting your bottom line. This level of responsiveness and transparency will improve communication, create a better customer experience, and boost your brand reputation.

Big Data 275
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How to build a successful employee experience strategy

IBM Big Data Hub

Ever since the pandemic changed the corporate world, organizations have rededicated themselves to excelling at employee experience strategy. For example, converting prospective hires to new employees can hinge on whether the organization demonstrates it will provide a positive employee experience. But how do you affect change?

Strategy 104
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4 ways to empower small and medium businesses with generative AI

IBM Big Data Hub

By adopting these 4 best practices to invest in the right technology and leverage the most recent advances in generative AI , enterprises can unlock unique services for SMB customers. However, this isolated qualitative customer information is not enough to serve a client’s needs. Generative AI tools like IBM watsonx.ai

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Discovery to delivery: Transform the shopper’s journey

IBM Big Data Hub

Welcome to a new era of intelligent promising: IBM’s Sterling Intelligent Promising approach IBM Sterling Intelligent Promising addresses this challenge by providing powerful promising and inventory services that deliver accurate, real-time information to power an enhanced shopper experience.

B2B 80