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5 key metrics for IT success

CIO Business Intelligence

IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon. Here they are.

Metrics 140
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How to build a successful AI strategy

IBM Big Data Hub

Without an AI strategy, organizations risk missing out on the benefits AI can offer. An AI strategy helps organizations address the complex challenges associated with AI implementation and define its objectives. What is an AI strategy? A successful AI strategy should act as a roadmap for this plan.

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How to build a successful procurement strategy

IBM Big Data Hub

A procurement strategy allows an organization to navigate an increasingly complex global supply chain, adapt swiftly to market fluctuations, and achieve cost optimization, operational efficiency and growth. A procurement strategy is not merely a series of steps for acquiring goods and services. What is a procurement strategy?

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Simplifying IT strategy: How to avoid the annual planning panic

CIO Business Intelligence

For those companies operating on a calendar year, the end of summer signals the start of annual planning and the mad dash to prepare their IT strategies. Your answers will lay the foundation for your strategy and highlight where your story needs work if you want to avoid fire drills in the eleventh hour. What’s the vision for IT?

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How to build a successful talent acquisition strategy

IBM Big Data Hub

Talent acquisition refers to the ongoing strategy and process an organization and its HR department uses to source, attract, evaluate, hire and retain the highly-qualified new employees it needs to grow. A well-crafted talent acquisition strategy has become a critical component for organizations seeking to secure a competitive edge.

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Take Complete Charge Of Customer Satisfaction Metrics – Customer Effort Score, NPS & Customer Satisfaction Score

datapine

Indeed, perception and interaction are the two most pivotal pillars of any customer experience – and exceptional customer experience often leads to improved customer satisfaction, a true catalyst for success in the digital age of business. Read here how these metrics can drive your customers’ satisfaction up!

Metrics 134
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10 digital transformation roadblocks — and 5 tips for overcoming them

CIO Business Intelligence

In today’s fast-paced business world, companies are striving to harness the power of digital technologies to reinvent their operations, enhance customer experiences, drive innovation, and thereby create value for stakeholders. But the hard truth is that many digital initiatives fail to deliver results.