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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO Business Intelligence

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? Avaya helps empower us to achieve our vision at our pace in our current environment.” Tip #1: Don’t over-digitize. Digital Transformation

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It’s Not Magic if it is Producing Real Global Benefits and Business Value

Rocket-Powered Data Science

He was a US Air Force officer. One of his responsibilities was to contact certain high-ranking officers and communicate with them about the situation (in this case, the simulated emergency). He told me that, in one case, he was able to make contact by phone with one of those top officers within 20 seconds of the start of the drill.

IT 183
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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

Customer communication is a vital aspect of any business, especially when it comes to the contact center. The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. This helps customers to communicate with companies from different countries or regions.

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AWS adds machine learning capabilities to Amazon Connect

CIO Business Intelligence

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) on Tuesday, at its annual re:Invent conference, said that it was adding new machine learning capabilities to its cloud-based contact center service, Amazon Connect. c (Sydney), and Europe (London) Regions.

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Smarten Support Portal Updates – March – 2024!

Smarten

Manuals and Technical Guides Smarten-Concept-Manual-SSDP Smarten-Concept-Manual-SmartenInsight Smarten-Working-with-R-Integration If you don’t find what you need in the Support Portal, we hope you will contact us with your questions, comments or suggestions. We are here to help and to support your business goals and success!

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IBM and Microsoft work together to bring Maximo Application Suite onto Azure

IBM Big Data Hub

Contact us today to embark on a secure and future-proof path for your business. Learn more about Maximo ManagePlus Contact us today to get started with your business The post IBM and Microsoft work together to bring Maximo Application Suite onto Azure appeared first on IBM Blog.

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Journey Beyond transforms its contact center to deliver better customer journeys

CIO Business Intelligence

As its business diversified, including its own acquisition by Hornblower Group in early 2022, Journey Beyond inherited a range of disparate technology systems, including six different phone systems and an outdated contact center that was only servicing Journey Beyond’s rail journeys. The high call volumes meant huge costs for us.

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