4 tips for championing contact center innovation from an award-winning customer experience leader
CIO Business Intelligence
APRIL 17, 2024
I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall. These are wonderful places to use technology, be it an app or your IVR or chatbot, but there will also be calls that are not an appropriate fit for these solutions.
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