Take Complete Charge Of Customer Satisfaction Metrics – Customer Effort Score, NPS & Customer Satisfaction Score
datapine
MARCH 22, 2019
“There’s a certain way of creating a service, hospitality, and experience that perpetuates people feeling like they matter.” Today’s tech-savvy customers are driven by experiences. Forrester Research defines the ‘customer experience’ as: “How customers perceive their interactions with your company.”.
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