Remove customer-experience customer-centric-ai-strategies-and-why-you-need-one
article thumbnail

Exploring the hyper-competitive future of customer experience

IBM Big Data Hub

The future of customer experience (CX) is more : more data, more technology, more surprising and delighting. It’s also more pressure to retain those customers, whether those interactions happen online or in-store. As customer expectations and habits change, so too must the CX that organizations provide.

article thumbnail

How IBM is helping accelerate AI adoption and application centric connectivity

IBM Big Data Hub

This week, as thousands of network operators, technology vendors, and mobile device providers from all over the world converge on Barcelona for Mobile World Congress , it’s the perfect time to discuss how IBM® is shaping the future of network operations and telecommunications. The telecom industry is no exception.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

10 Examples of How Big Data in Logistics Can Transform The Supply Chain

datapine

You can use big data analytics in logistics, for instance, to optimize routing, improve factory processes, and create razor-sharp efficiency across the entire supply chain. Did you know? Financial efficiency: One of the key benefits of big data in supply chain and logistics management is the reduction of unnecessary costs.

Big Data 275
article thumbnail

Transforming IT for digital success

CIO Business Intelligence

As a result, most IT functions have seen budget increases, support for more staff, and higher involvement in shaping enterprise strategy , according to multiple reports. According to its 2023 research paper Total Enterprise Reinvention , “only 8% of companies are moving to adopt a strategy of Total Enterprise Reinvention.”

IT 136
article thumbnail

The Hartford CIO Deepa Soni on transforming at scale

CIO Business Intelligence

Deepa Soni’s CIO story is one of sacrifice, breaking through comfort zones, and building confidence in redefining the art of the possible. On a recent episode of the Tech Whisperers podcast , Soni and I unpacked her leadership philosophies and business-centric approach to technology. Can you expand on that?

Insurance 124
article thumbnail

Customer service vs customer experience: Key differentiators

IBM Big Data Hub

In many organizations, but not all, customer service is treated as part of the customer experience. Both are interested in driving customer satisfaction, but they focus on different parts of the customer journey to achieve it. So what are the key differences in customer service vs. customer experience?

Metrics 98
article thumbnail

The skills and traits of elite CTOs

CIO Business Intelligence

Here are some of the most significant attributes CTOs need to succeed, according to advisors and those in the role. He also stresses that, because technology is not one-size-fits-all, CTOs must be experienced with technical architecture. Why is this important?