CIO Business Intelligence

OCTOBER 19, 2022

However we may have defined the “future of work” before 2020, our new reality has advanced technology investments, inspired new operational models, and changed how we work. To some, it’s about HR and employee experience. Wellness, self-care, and employee experience are front and center in leading organizations.

Digital Transformation 144

Digital Transformation Technology Modeling Management 144

IBM Big Data Hub

MARCH 29, 2024

Customer retention must be a top priority for leaders of any company wanting to remain competitive. An effective customer retention strategy should support the company to maintain a healthy stable of loyal customers and bring in new customers. Some of the steps to building an effective customer retention strategy are: 1.

Strategy 65

Strategy Cost-Benefit Key Performance Indicator Marketing 65

CIO Business Intelligence

MAY 19, 2022

Customers are increasingly demonstrating that they will not settle for subpar experiences. On the other hand, brands that deliver excellent customer service build trust, according to new research. And 80% of customers who experience great support will recommend the company to others. The key is employee engagement.

Uncertainty 117

Uncertainty Interactive Optimization Forecasting 117

Alation

AUGUST 2, 2022

As a company, this applies to how your customers feel about your brand. Moreover, what’s the customer journey like, as they experience it? Modern businesses may have hundreds of touchpoints across a customer’s lifetime. Every touchpoint represents a chance to delight that customer and reinforce loyalty.

Strategy 52

Strategy Cost-Benefit Metrics Data Lake 52