Remove customers the-very-group
article thumbnail

The Very Group Achieves Growth by Innovating with Customer Analytics

Teradata

The Very Group achieves growth by innovating with customer analytics.

article thumbnail

4 tips for championing contact center innovation from an award-winning customer experience leader

CIO Business Intelligence

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall.

Metrics 120
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Corinium acquires RE•WORK

Corinium

MONDAY, 6 SEPTEMBER 2021 – Corinium Global Intelligence (“Corinium” or “the Group”), the global B2B information service provider of events and market intelligence company, has announced its acquisition of RE•WORK today. Charlie James, Founder and CEO of Corinium, said: “The acquisition of RE•WORK is a fantastic addition to the Group.

B2B 435
article thumbnail

SAP user group: S/4HANA usage is growing, but still in the minority

CIO Business Intelligence

The German-speaking user group for enterprise software giant SAP says that customers’ willingness to invest in the company’s S/4HANA cloud product is rising, but still lags behind flagship ERP products like ECC 6, and some customers see the need for more discussion on SAP’s prolonged move to the cloud.

Strategy 102
article thumbnail

Quality Assurance, Errors, and AI

O'Reilly on Data

The most important bugs result from misunderstandings: misunderstanding a specification or correctly implementing a specification that doesn’t reflect what the customer needs. But it isn’t clear how an AI could ever evaluate the relationship between a specification and the original intention: what does the customer really want?

Testing 191
article thumbnail

Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO Business Intelligence

In June, the Lufthansa Group’s Digital Hangar touched down in Barcelona. We place the customer in the center of our thinking, and we organize ourselves along the customer journey, which is different to being organized by sales or operations business lines,” says Spannbauer about the impact of this new initiative and its talent.

article thumbnail

Women still underrepresented in top tech roles

CIO Business Intelligence

For instance, when May Govender, group CIO of pan-African financial services group Old Mutual, first started moving up the corporate ladder, she was one of very few women doing so. I very clearly remember giving my opinion on a topic and feeling like people heard me but like I wasn’t really heard,” she says.