Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer
Business Over Broadway
MAY 22, 2019
IoT Artificial Intelligence. Also, loyalty leaders infuse analytics into CX programs, including machine learning, data science and data integration. So, become data literate. I recently joined Indigo Slate to lead their research and analytics. Also, the people at Indigo Slate are great.
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