CCaaS is a Vital Tool for Managing Customer Analytics
Smart Data Collective
MAY 30, 2022
According to a report we cited last year, 67% of businesses with revenues exceeding $10,000 a year use data analytics. This, in turn, allows them to aggregate data on their customers and use it for future decisions. In addition to analytics tools, they must use contact management services to make it easier to accumulate data.
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