Remove do-not-sell-my-personal-information
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When the Voice of the Customer Actually Talks

Rocket-Powered Data Science

The goals of such activities are to improve customer service, customer interactions, customer engagement, and customer experience (CX) through just-in-time customer assistance, personalization, and loyalty-building activities. CX has become increasingly data-informed and data-driven, with VoC data being one of the key data sources.

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My top learning and pondering moments at Splunk.conf22

Rocket-Powered Data Science

While the event was live in-person in Las Vegas, I attended virtually from my home office. What I missed in-person was more than compensated for by the incredible online presentations by Splunk leaders, developers, and customers. Do not confuse observability with monitoring (specifically, with IT monitoring).

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Data privacy examples

IBM Big Data Hub

A school asks parents to verify their identities before giving out student information. These are just some examples of how organizations support data privacy , the principle that people should have control of their personal data, including who can see it, who can collect it, and how it can be used. The price tag can add up quickly.

Risk 80
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Workplace griping: The key release valve your culture lacks

CIO Business Intelligence

Most managers and executives figured letting employees work from home was doing them a favor. But, filled with optimism bias, the IT industry busily crafted collaboration suites whose purpose was to reproduce the in-person work experience on-screen. Not that it isn’t the true lead story; it just isn’t the best way to sell it.

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What LinkedIn learned leveraging LLMs for its billion users

CIO Business Intelligence

We didn’t start with a very clear idea of what an LLM could do.” Clicking ‘Assess my fit for this job’ and getting ‘You are a terrible fit’ isn’t very useful,” Bottaro said. “We LLM vendors typically sell tokens by the thousands or millions. The initial deliverables “felt lacking,” Bottaro said. Or at least overly blunt.

IT 104
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Our Favorite Questions

O'Reilly on Data

We do so out of genuine curiosity as well as professional necessity: Q is an ML/AI consultant, Chris is a product manager in the AI space, and Shane is an attorney. Two, a good question challenges the person asking it as much as (if not more than) the person who is expected to answer. What does this company really do?

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Top IT exec recuiters weigh in on talent trends today

CIO Business Intelligence

Dan Roberts: In our conversation during the podcast about the nature of work, Abhi Dhar, TransUnion’s chief information and technology officer, asked who you think will ‘win’ when it comes to the expectations mismatch between management and the workforce. I want to do this, and I want to be recognized and rewarded for doing it well.

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