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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO Business Intelligence

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall.

Metrics 125
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Engineering Manager for Reality Labs with @dannyzlo: TDI 18

Data Science 101

You’ll notice that driving technical direction is something that I haven’t specifically touched on. You are welcome to follow along and let me know on Threads if you would like to be interviewed. “I think most people are still sleeping on the paradigm shift we’re heading for AR in the next few years.” Oh man, where to start?

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Maximise productivity for employees and IT staff in the hybrid work era

CIO Business Intelligence

All of this means that organisations require a tech strategy that provides tools to ensure all employees can get their work done effectively and securely — from anywhere. These solutions enable employees to turn tight spaces into fully functional home offices with built-in webcams and touch displays.

IT 104
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Product-based IT fuels Lufthansa’s digital CX transformation

CIO Business Intelligence

The company also prides itself on providing the best “service touch” it can to its customers. You have the service touch that comes from employees, which is probably the thing that we still get the most positive feedback on,” he says. How much can you control your journey through the digital space? “How

IT 144
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Bring your most productive self to work

CIO Business Intelligence

Your laptop or tablet should seamlessly connect with high-definition webcams, microphones, whiteboards and other accessories to get the most productivity from remote meetings. For example, choose a laptop with a built-in webcam, collaboration keys and a touch display to easily turn any space into an office.

Sales 98
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Networking tips for IT leaders: A guide to building connections

CIO Business Intelligence

I used to try to do it on Fridays, and I’d get up and start whining about it to my wife. “I’d Even if he’s not looking for a job, he might know other CIOs who are and can help get them in touch. Plus, he says, “I want to understand the different [HR] firms and where they specialize, and then I find a way to get introduced.”

IT 117
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The CIO’s fatal flaw: Too much leadership, not enough management

CIO Business Intelligence

Because what’s frequently missed in the perennial leadership vs. management fracas is that management is about getting work out the door. Because what’s frequently missed in the perennial leadership vs. management fracas is that management is about getting work out the door. Which does help get work out the door.