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Atos calls for help after plan to raise new capital falters

CIO Business Intelligence

Contacted Monday, the company said it was too early to identify the trustee. If the trustee’s help isn’t enough, the company hasn’t ruled out using other legal protection mechanisms available. Atos is still discussing the sale of Tech Foundations with EP Equity Investment.

Sales 96
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Using LLMs / GenAI to Improve Healthcare Communications

Decision Management Solutions

The US healthcare system is notoriously complex. While claims are legally required to have an explanation of benefits, this is often opaque – so such so that call centers regularly provide an explanation of the explanation of benefits! Contact us today if you’d like to discuss how we can help.

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IBM’s new watson large speech model brings generative AI to the phone 

IBM Big Data Hub

The modern contact center is currently dominated by rigid conversational experiences (yes, Interactive Voice Response or IVR is still the norm). Prior to scoring, all machine transcripts were normalized using the whisper-normalizer to eliminate any formatting differences that might cause WER discrepancies.

Modeling 108
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Use business rules and ML/AI together as complementary technologies

Decision Management Solutions

Treating business rules and ML/AI technology as a pair ensures your algorithms operate inside the legal and ethical guiderails you set for them. Learn how this combination can put your ML and AI investments into production today or contact us to discuss your specific situation.

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CISOs are not just the keepers of our data – they must be its custodians

CIO Business Intelligence

Often, compliance frameworks delineate the legal and ethical boundaries governing organizations’ management of this sensitive data. In the US, 12 states have already signed comprehensive privacy laws, and eight have them in process. Cybersecurity is becoming a key part of organizations’ overall business strategy.

IT 118
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Hate being more productive? Ignore AI agents

CIO Business Intelligence

Gates describes the results this way : “It wrote a thoughtful answer that was probably better than most of us in the room would have given. It can also, based on the data in your purchase history, suggest that you might need a contractor to help you with the job — and provide contact information for professionals near you.

Finance 109
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5 hot IT budget investments — and 2 going cold

CIO Business Intelligence

This technology will help our customers get started quicker and will also allow us to reach more people.” This adds additional context to our security layer and allows us to grant access to just what our users need — and no more — when they need it,’’ Vaithylingam says. The unified communications market’s meager 1.6%

IT 145