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The top 10 IT outsourcing service providers

CIO Business Intelligence

Everest Group’s annual ranking of the top IT service providers saw some movement this year compared to last, but one thing that remained unchanged was Accenture’s place at the top of the list. billion firm was recognized as the overall leading service provider of the year. Top 10 IT service providers of the year.

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Captive centers are back. Is DIY offshoring right for you?

CIO Business Intelligence

Eroding customer satisfaction with outsourcing relationships — per some reports, at an all-time low — has caused some companies to opt to ‘do it themselves,’” says Dave Borowski, senior partner, operations excellence, at West Monroe. Captive centers are on the rise.

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Fire Your Super-Smart Data Consultants with DataOps

DataKitchen

When internal resources fall short, companies outsource data engineering and analytics. Large enterprises integrate hundreds or thousands of asynchronous data sources into a web of pipelines that flow into visualizations and purpose-built databases that support self-service analysis. Here is where the loss of control begins.

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Dump the RFP to reap better outsourcing results

CIO Business Intelligence

A common pitfall is what University of Tennessee researchers have coined the Outsourcing Paradox — which is when a buying organization procures goods or services from a supplier expected to be the expert and then tells them how to do the work. Outsourcing But what happens when they rely on the wrong tools to do so?

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5 rules that transform outsourcing outcomes

CIO Business Intelligence

For organizations seeking a collaborative win-win approach to outsourcing, the Vested sourcing business model is worth consideration. It is the product of nearly 20 years of research at the University of Tennessee, beginning with a deep-dive funded by the United States Air Force on outcome-based outsourcing in 2003.

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What is a managed service provider? Strategic outsourcing for IT services

CIO Business Intelligence

What is a managed service provider? Services delivered by an MSP are delivered by employees located at the client’s locations, or elsewhere. Subscription-based pricing: Because MSPs provide ongoing services for their clients, payments for services are typically recurring on a monthly or annual basis.

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10 best practices when partnering for strategic skills

CIO Business Intelligence

Staff augmentation and outsourcing are nothing new. But partnering for expertise, experience, and strategic insight demands a different approach than old-school outsourcing. For the more specialized IT needs, there just aren’t enough people to meet the demand,” says Michael Manos, CTO of Dun & Bradstreet. “For