CIO Business Intelligence

OCTOBER 6, 2023

That’s why SaaS giant Salesforce, in migrating its entire data center from CentOS to Red Hat Enterprise Linux, has turned to generative AI — not only to help with the migration but to drive the real-time automation of this new infrastructure. Now, these tasks are handled by AI. We are on the bleeding edge in our operations,” he adds.

IT 140

IT Enterprise Sales Management 140

CIO Business Intelligence

APRIL 25, 2024

Oracle is adding more AI capabilities to its Fusion Cloud CX that provides software for sales, marketing, and service teams across an enterprise, the company announced on Thursday. Additionally, it can improve customer response times and free up service agents to deal with complex customer issues or scenarios, the company said.

B2B 56

B2B IT Sales Marketing 56

IBM Big Data Hub

FEBRUARY 15, 2024

According to the Salesforce Report, nearly 90% Of buyers say the experience a company provides matters as much as products or services. At the same time, Salesforce is a big investment, and you need to show return on that investment as quickly as possible. Escape the confines of the typical Salesforce look and feel.

Interactive 75

Interactive Sales ROI Reporting 75

CIO Business Intelligence

SEPTEMBER 15, 2023

After laying off 8,000 staffers in January, Salesforce is now planning to hire at least 3,300 employees. In August, Salesforce released a new no-code , interface-based AI and generative AI model training tool, dubbed Einstein Studio , as part of its Data Cloud offering. The plan includes rehiring some of the former employees.

IT 130

IT Uncertainty Sales Data-driven 130

CIO Business Intelligence

JULY 25, 2023

Salesforce is adding new features to its Commerce Cloud that will help organizations embed digital commerce capabilities into sales, service, or marketing processes to drive more revenue, the company said on Tuesday. While all the new features have been made generally available, Salesforce is yet to reveal pricing details.

B2B 98

B2B IT Advertising Sales 98

CIO Business Intelligence

MARCH 15, 2024

Managing a portfolio of services is vital [wherever those services reside], not just those on-prem.” Woodring acknowledges that, for Rocket Mortgage, which relies on Salesforce, Workday, and ServiceNow as many companies do, SaaS sprawl is a growing headache. But even so, it seems no enterprise is free of this burden.

Strategy 135

Strategy Enterprise Management Finance 135

CIO Business Intelligence

AUGUST 2, 2023

Salesforce has made its customer relationship management (CRM) suite, dubbed Starter, generally available in an effort to garner more market share in the small and medium businesses (SMBs) segment as it faces stiff competition from rivals such as Zoho. So, what is Salesforce Starter?

Sales 98

Sales Marketing Enterprise Dashboards 98

CIO Business Intelligence

AUGUST 31, 2023

And in that time, it also adopted Salesforce. Salesforce is not just a CRM for us,” Thomas explains. Salesforce is a digital platform, and it already had capabilities with Einstein as part of the platform, so we could cheaply and efficiently get into AI-enabled chatbots.”

Cost-Benefit 98

Cost-Benefit Interactive Digital Transformation Business Intelligence 98

AWS Big Data

APRIL 18, 2024

This is a guest blog post co-authored with Atul Khare and Bhupender Panwar from Salesforce. Headquartered in San Francisco, Salesforce, Inc. It runs miscellaneous services to facilitate investigation, mitigation, and containment for security operations.

Optimization 85

Optimization Data Lake Management Key Performance Indicator 85

CIO Business Intelligence

DECEMBER 13, 2023

Certinia, a developer of software for service businesses, is using AI and automation to extend the capabilities of its tools for report-building or planning and analysis beyond the financial sphere and into operations, too. But it has also built similar functionality using AWS SageMaker instead of Einstein GPT, said Brown.

Finance 85

Finance Forecasting Uncertainty Sales 85

AWS Big Data

FEBRUARY 9, 2023

To achieve this, they combine their CRM data with a wealth of information already available in their data warehouse, enterprise systems, or other software as a service (SaaS) applications. Amazon AppFlow , which is a low-code/no-code AWS service, addresses this challenge.

Data Warehouse 74

Data Warehouse Data-driven Snapshot Testing 74

CIO Business Intelligence

MARCH 2, 2023

billion, while professional services and other revenue totaled $600 million, an increase of 19%. The results helped boost Salesforce’s total revenue for financial year 2023 to $31.4 The previous 90 days haven’t been smooth sailing for Salesforce. Fourth-quarter subscription and support revenue was up 14% year on year to $7.8

Internet of Things 120

Internet of Things IoT Business Intelligence Software 120

CIO Business Intelligence

FEBRUARY 20, 2023

Salesforce skills are among the most sought-after in the IT industry and demand is soaring. The most performant CRM system today, Salesforce is a core technology for digital business, and its associated applications and ecosystem help make it in a leading platform for those seeking a lucrative IT career.

Consulting 78

Consulting B2B Cost-Benefit Sales 78

CIO Business Intelligence

SEPTEMBER 13, 2023

Generative AI will soon be everywhere — including in Salesforce’s Net Zero Cloud environmental, social, and governance (ESG) reporting tool. Net Zero Cloud uses data held within the Salesforce platform to help enterprises report on their carbon footprint and manage other social and governance metrics.

Reporting 124

Reporting Enterprise Strategy Finance 124

CIO Business Intelligence

JULY 13, 2023

Salesforce, according to a company blog post published on Tuesday, said that it would be increasing prices across Sales Cloud, Service Cloud, Marketing Cloud, Industries, and Tableau by an average of 9% from August, after seven years of no price hikes. How will customers deal with the Salesforce price hikes?

IT 91

IT Enterprise Software Marketing 91

CIO Business Intelligence

MARCH 6, 2024

Technology specialist Salesforce reports that more than two-thirds of service professionals believe gen AI will help them serve their customers better, while Forrester expects it to give CX teams a huge boost through 2024. We went through the learning journey with Salesforce on Einstein, both good and bad.

Interactive 128

Interactive Technology Strategy Consulting 128

CIO Business Intelligence

JUNE 21, 2022

PwC India will acquire Salesforce Summit (Platinum) partner Venerate Solutions to boost its existing Salesforce technology practice. Salesforce is one of PwC’s strategic alliances, which also include Microsoft, AWS, and SAP. Salesforce is one of our key global alliances, apart from SAP, AWS and Microsoft.

Consulting 102

Consulting Digital Transformation Marketing Strategy 102

Smart Data Collective

JULY 20, 2021

However, there are many CRMs in the online market, but nothing can beat Salesforce. Salesforce is a top-rated CRM (customer relationship management) software supporting businesses in running various operations smoothly. Today, Salesforce has become a monopoly player in the CRM applications market that holds 19.8%

Sales 141

Sales Big Data Marketing Software 141

IBM Big Data Hub

SEPTEMBER 8, 2023

Consider Salesforce, which has more than 150,000 companies that rely on its customer relationship management platform. 3 ways Generative AI can improve your customer service It can feel challenging to know where to get started with AI and how to prove its value. Let’s explore what you should consider and how to get started.

Measurement 127

Measurement Testing Reporting IT 127

CIO Business Intelligence

OCTOBER 17, 2022

For years, auto makers and dealers have used Salesforce for CRM — but it’s involved a hodge-podge of company-specific customizations. Now Salesforce is hoping to sweep that away with Salesforce Automotive Cloud, a dedicated platform for the auto industry that sticks close to industry standards on data exchange.

Manufacturing 107

Manufacturing Sales Business Objectives Interactive 107

CIO Business Intelligence

MARCH 7, 2023

CRM giant Salesforce today said that it would commit $250 million to investments in startups focused on generative AI, even as the company warned of the dangers of the technology. Yet, Salesforce warns, there are real downsides to slapdash or careless development of generative AI systems.

Predictive Analytics 107

Predictive Analytics Data-driven Sales Software 107

CIO Business Intelligence

SEPTEMBER 6, 2023

IBM is all set to increase its cloud services costs by up to 26% from January 2024. The new price rise will affect infrastructure-as-a-service ( IaaS ) and platform-as-a-service ( PaaS ) offerings, the company said in a GitHub post. International customers will witness a steeper price hike compared to their US peers.

Software 130

Software Technology IT 130

IBM Big Data Hub

NOVEMBER 9, 2023

To help, the Academy turned to IBM Consulting™ , which optimized their use of the Salesforce Experience Cloud and Salesforce Marketing Cloud platforms as part of a broader digital transformation. The Academy knew Salesforce was the answer. This work increased the efficiency of the ticketing process by 80 percent.

Consulting 63

Consulting Digital Transformation Optimization Marketing 63

CIO Business Intelligence

APRIL 4, 2024

Then, he decommissioned all 24 of the office’s legacy, in-house systems and migrated them to cloud platforms, including Salesforce CRM, Microsoft Azure, Office 365, AWS, and Box.com, enabling employees to securely access information from any device from anywhere.

Digital Transformation 107

Digital Transformation Data Lake ROI Modeling 107

Ontotext

MARCH 20, 2024

” Zenia Graph ‘s Salesforce Accelerator empowers your sales and marketing teams to overcome this challenge and unlock their true potential. This is the power of Zenia Graph’s services and solution powered by Ontotext GraphDB. Zenia Graph’s Salesforce Accelerator makes this a reality.

Data-driven 52

Data-driven Strategy Sales Data Integration 52

CIO Business Intelligence

MARCH 6, 2023

Generative AI has become a top priority among businesses even though IT leaders are expressing concerns about potential ethical issues posed by the technology, according to a new Salesforce survey. It also precedes the launch later this week of the company’s EinsteinGPT, which Benioff said will complement the company’s Einstein technology.

Reporting 103

Reporting IT Risk Technology 103

datapine

JULY 31, 2019

In a data-driven age, modern organizations need access to advanced data analytics solutions to help them improve the business in a wealth of key areas—Salesforce is one of those solutions. First, let’s take a moment to understand the role of Salesforce reports in the business world. What Is A Salesforce Report?

Reporting 160

Reporting Dashboards KPI Sales 160

CIO Business Intelligence

MARCH 12, 2024

The new generative AI features include Copilot, the generative AI-based assistant, and Copilot Designer, a centralized workplace where enterprise users can tweak pre-built Copilot scenarios to suit their business requirements, akin to Salesforce’s Einstein 1 Studio. CRM Systems, Salesforce Automation

IT 98

IT Sales Forecasting Marketing 98

CIO Business Intelligence

JUNE 2, 2022

In a new market with vast potential, cloud service providers are jumping in with both feet. At robotics firm Boston Dynamics, CIO Chad Wright chose the Salesforce-based Rootstock manufacturing industry cloud. It made sense to expand the Salesforce model, so we brought in Rootstock. Chad Wright. Boston Dynamics. Enter Rootstock.

Manufacturing 131

Manufacturing Interactive Marketing Cost-Benefit 131

Smart Data Collective

JULY 27, 2021

To help combat the situation, data-driven CRMs like Salesforce now offer services geared towards tackling technical debt. As part of this, Salesforce recommends that customers devote a percentage of each release to clean-up work. Complex Salesforce orgs can work just fine if they are properly managed. Inactive users.

Big Data 132

Big Data Snapshot IT Dashboards 132

CIO Business Intelligence

FEBRUARY 2, 2024

Amazon Web Services (AWS), the cloud computing arm of Amazon, posted a 13% growth in revenue in the fourth quarter of 2023 buoyed by demand for generative AI -related services, despite continued cost optimization activity by enterprises. “Similar to what we shared last quarter, we continue to see the diminishing impact of cost optimizations.

Optimization 110

Optimization Enterprise Modeling IT 110

AWS Big Data

APRIL 25, 2023

Customers often need to share data between disparate software as a service (SaaS) platforms within their organization or across organizations. A business process picks up those leads, filters them based on a “Do Not Call” criteria, and creates entries in the Salesforce system. Step Functions is used to orchestrate the data processing.

Sales 70

Sales Visualization Software Marketing 70

CIO Business Intelligence

JUNE 21, 2022

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service. Lack of clarity in product placement.

Management 109

Management Machine Learning Interactive Marketing 109

CIO Business Intelligence

MAY 24, 2022

Just after launching a focused data management platform for retail customers in March, enterprise data management vendor Informatica has now released two more industry-specific versions of its Intelligent Data Management Cloud (IDMC) — one for financial services, and the other for health and life sciences.

Finance 140

Finance Management Metadata Data Quality 140

CIO Business Intelligence

FEBRUARY 7, 2023

Where winning companies deviate from the norm is that they look for opportunities to attract and retain customers by making experience and service a signature competitive advantage. More so, making service something the customers enjoy and appreciate, instead of dreading the engagement. There’s much to be done. Only 26% of U.S.

Uncertainty 111

Uncertainty Cost-Benefit Sales Reporting 111

CIO Business Intelligence

JUNE 7, 2023

Salesforce CEO Marc Benioff has made a number of changes to the company’s management team, six months after the company’s co-CEO Bret Taylor announced he was leaving the organization. Before joining Celonis in 2020, Milano held the role of president of Salesforce in Europe, the Middle East and Africa (EMEA).

Data Processing 60

Data Processing Marketing Measurement Software 60

CIO Business Intelligence

MARCH 18, 2024

Salesforce, Workday, Atlassian, Oracle, Microsoft, GitHub e ServiceNow sono solo alcuni dei molti vendor, le cui “nuvole” costituiscono oggi la nuova spina dorsale tecnologica della maggior parte delle aziende, insieme alle applicazioni personalizzate interne e alle offerte di nicchia nei cloud pubblici.

Finance 98

Finance Strategy Management IT 98