Smart Data Collective

JULY 27, 2021

Customer relationship management (CRM) platforms are very reliant on big data. CRM providers need to find ways to address the technical debt problem they are facing through new big data initiatives. The Relationship Between Big Data, CRM Technology and Technical Debt. What is technical debt anyway? What about SAP and Oracle?

Big Data 132

Big Data Snapshot IT Dashboards 132

CIO Business Intelligence

DECEMBER 13, 2023

Certinia, a developer of software for service businesses, is using AI and automation to extend the capabilities of its tools for report-building or planning and analysis beyond the financial sphere and into operations, too. He worked his way up from sales executive to president of SAP North America before leaving the company in August 2022.

Finance 93

Finance Forecasting Uncertainty Sales 93

CIO Business Intelligence

JANUARY 11, 2023

However, the company’s disparate technology systems were proving to be a hinderance in its commitment to consistently deliver unmatched services and experiences to customers. The existing system also lacked analytical capability to provide any customer insights and it wasn’t integrated with Beyond Journey’s CRM.

IT 119

IT Cost-Benefit Consulting Data Processing 119

CIO Business Intelligence

NOVEMBER 15, 2023

Your products and services rely on software and data for nearly everything from product development to aftermarket support. It’s actually being delivered by a web service that’s run by IT. We put IT offered services right into the product.” The as-a-service model changes all our back-office value streams.” But it’s not.

Software 133

Software Marketing Sales Modeling 133

IBM Big Data Hub

APRIL 25, 2024

Benefits: Improved efficiency Reduced cost Enhanced transparency Customer relationship management (CRM) BPR is a pivotal strategy for organizations that want to overhaul their customer relationship management (CRM) processes. BPR initiatives generally boost key performance indicators (KPIs).

Cost-Benefit 54

Cost-Benefit Finance Optimization Key Performance Indicator 54

CIO Business Intelligence

MARCH 11, 2024

As was clear from our recently conducted CIO.com poll , buyers strongly believe that they have overinvested in “point” solutions and are taking steps to consolidate vendors. However, what has been less common up to this point – and where I believe the value and growth will be going forward – is in more industry-focused solutions.

Manufacturing 103

Manufacturing Cost-Benefit Finance Marketing 103

CIO Business Intelligence

OCTOBER 31, 2023

Without revenue from sales of products or services, a business becomes little more than a hobby or a charitable organization. These collaborative processes help IT understand what sales is up against and vice versa, so we can deliver the solutions needed that benefit the whole enterprise,” he says.

Sales 127

Sales IT Enterprise Technology 127

CIO Business Intelligence

MAY 24, 2022

Just after launching a focused data management platform for retail customers in March, enterprise data management vendor Informatica has now released two more industry-specific versions of its Intelligent Data Management Cloud (IDMC) — one for financial services, and the other for health and life sciences.

Finance 140

Finance Management Metadata Data Quality 140

IBM Big Data Hub

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. So what are the key differences in customer service vs. customer experience? Alternatively, customer service refers to the actions that an organization takes to ensure that customers are satisfied with their products post-purchase.

Metrics 98

Metrics Interactive Consulting Sales 98

CIO Business Intelligence

FEBRUARY 20, 2023

The most performant CRM system today, Salesforce is a core technology for digital business, and its associated applications and ecosystem help make it in a leading platform for those seeking a lucrative IT career. Salesforce Administrator A Salesforce Certified Administrator manages and maintains an organization’s Salesforce CRM system.

Consulting 81

Consulting B2B Cost-Benefit Sales 81

IBM Big Data Hub

AUGUST 7, 2023

CRM Connect, championed by TNC – The Nature Conservancy Centre (TNCC), India, offers valuable intelligence to farmers, agriculture sector leaders, and decision makers. In the pursuit of long-lasting solutions, TNCC has partnered with IBM to leverage the necessary technology and data resources. What has been missing so far?

Consulting 60

Consulting Dashboards Technology Analytics 60

CIO Business Intelligence

OCTOBER 16, 2023

As organizations rely on terminal emulation to access and interact with legacy systems, the capabilities offered by terminal emulation solutions become crucial factors in the selection process. These four factors are highly necessary when exploring new terminal emulation solutions for successful implementation and to maximize ROI.

Interactive 126

Interactive Software ROI Data Processing 126

CIO Business Intelligence

MARCH 18, 2024

In still another implementation, Covanta is using Salesforce’s CRM case management tool to create invoices and enable customers to talk directly to a Salesforce robot to answer any invoice questions. Our goal is to bring the teams together and provide a secure environment to learn and test solutions,” she explains.

Risk 133

Risk Cost-Benefit Data Processing Testing 133

CIO Business Intelligence

JULY 18, 2022

As a result, technology solutions, standards, and versions vary across the member food banks. They can decide what and how they utilize our services. For many food banks, we provide those technology services.”. Byrdak and team have also implementing a new CRM system for the national office.

Data Warehouse 141

Data Warehouse Dashboards Reporting Manufacturing 141

AWS Big Data

AUGUST 11, 2023

Services like Amazon EMR focus on offering you flexibility to support data processing workloads at scale using frameworks you’re accustomed to. Serverless services like AWS Glue minimize the need to think about servers and focus on offering additional productivity and DataOps tooling for accelerating data pipeline development.

Data Processing 95

Data Processing Cost-Benefit Optimization Interactive 95

CIO Business Intelligence

MARCH 31, 2023

Blackhawk Network is shaping the future of global branded payments — from QR code payment solutions and retail gift card programs to tailored incentives and reward programs. Cloud Computing, Financial Services Industry, IT Leadership To address this issue, Blackhawk turned to TCS.

Consulting 52

Consulting Sales Optimization Strategy 52

CIO Business Intelligence

OCTOBER 19, 2023

Prepare to be amazed as we dive into how GEA transformed their sales, manufacturing, and service channels by harnessing the power of integration and innovation! Mastering the art of modular configurations GEA discovered the power of SAP CPQ, a game-changing solution that allowed them to offer a wide range of modular product configurations.

Sales 124

Sales Manufacturing Marketing Management 124

CIO Business Intelligence

OCTOBER 27, 2022

Implementing an ERP solution ranks among the most capex-intensive projects any IT leader will undertake. In addition to substantial investments, the solution has the potential to impact all strategic business units of a company.

IT 145

IT Cost-Benefit Finance Marketing 145

CIO Business Intelligence

APRIL 3, 2023

Whether your organization has one or two people handling customer service or a dedicated contact center with hundreds of employees, the quality of the experience of these people serving your customers cannot be overstated. A poor agent experience translates into money lost, resources strained, and inconsistent service.

Statistics 130

Statistics Interactive Optimization Management 130

Smarten

DECEMBER 19, 2023

Understand how and when your organization will use the solution and, assuming you are planning to employ a self-serve augmented analytics solution, be sure that the software and services you choose will address your user needs and the analytical needs of your team and your organization. this year?’

Analytics 62

Analytics Machine Learning Sales Data Warehouse 62

IBM Big Data Hub

JANUARY 19, 2024

Study after study shows that customer loyalty is decreasing, as customers demand more from the providers of goods and services and show their displeasure by switching brands. They can get a better sense of their customers’ needs by requesting individual customer feedback on purchases, inquiries and service requests.

Data-driven 94

Data-driven Consulting Interactive Data Lake 94

CIO Business Intelligence

APRIL 29, 2024

Capitalizing on technology budgets presents a viable solution. Atlantic Aviation, a leader in aviation ground support services, is a compelling case study illustrating the significant financial benefits that organizations can reap from capitalizing on technology budgets.

Technology 59

Technology Cost-Benefit Data-driven Finance 59

IBM Big Data Hub

DECEMBER 7, 2023

Organizations have always used some degree of technology to provide an excellent customer experience , but the future of customer service will demand even more advancements to meet customers’ growing expectations. AI-powered customer service does not necessarily mean that all interactions will be self-serve.

Interactive 85

Interactive Data-driven Consulting Technology 85

CIO Business Intelligence

OCTOBER 14, 2022

As the adoption of cloud and other as-a-service offerings has accelerated in recent years, so has the number of acronyms used to describe these offerings. In some cases, the acronyms are used interchangeably, confusing the service that is being delivered and consumed. Examples include Amazon Web Services (AWS) and Microsoft Azure.

IT 104

IT Software Enterprise Modeling 104

Jenny Sussin

APRIL 1, 2019

Customer experience (CX) is not the just CRM rebranded, and this is something which is often misunderstood in the marketplace. Some of that is likely due to providers renaming their CRM solutions to something CX-related, some of it is because both start with “C, Customer.”

Strategy 108

Strategy Technology Customer Analytics IT 108

Smart Data Collective

APRIL 4, 2021

What Data-Driven Marketing Strategists Must Know About Salesforce Automation Systems and CRMs. If you thought Salesforce Automation System & CRM meant the same thing then I am afraid but you’re wrong, and you’re not alone in this. Most marketers will agree that it is like a CRM but only better. What is a CRM anyway?

Data-driven 94

Data-driven Marketing B2B Big Data 94

CIO Business Intelligence

JANUARY 8, 2024

But in this next cloud optimization phase, the airliner will focus on enhancing the security and performance of these workloads on the cloud, says Nair, who was hired by Cathay in 2011 as an application service manager, working his way up to his current position 10 years later. It will replace the standard MPLS network, he adds.

Optimization 117

Optimization Digital Transformation Cost-Benefit Data Warehouse 117

CIO Business Intelligence

APRIL 25, 2023

They want to be able to do everything on a mobile phone or a smart portal,” says Nilendu Pattanaik, Global Head of Business Applications Practice, Microsoft Business Unit, at Tata Consultancy Services (TCS). Another priority involves improving services for retail customers, whose churn rate is often high.

Digital Transformation 98

Digital Transformation Machine Learning Interactive Risk 98

CIO Business Intelligence

JUNE 21, 2022

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service.

Management 114

Management Machine Learning Interactive Marketing 114

Smart Data Collective

APRIL 12, 2021

Management decisions often rely on data gathered by CRM systems and other tools. For example, RTS Labs provides a data science consulting service that’s perfect for managers of any industry. This will, in turn, allow organizations to personalize their services and social media marketing, making the most of every marketing dollar spent.

Consulting 126

Consulting Data Science Marketing Testing 126

BizAcuity

JANUARY 17, 2020

Microsoft Dynamics 365 can easily be integrated with other Microsoft solutions as well as a myriad of third-party applications such as web portals, BI applications, and ERP systems. It allows the ISV to provide a more integrated service to its customers. How to integrate with Microsoft dynamics 365. Dynamics Web API. SOAP-based APIs.

Cost-Benefit 99

Cost-Benefit B2B Software Management 99

IBM Big Data Hub

DECEMBER 1, 2023

While there are different types of enterprise resource planning systems, all solutions are built to help improve business functions and business operations. If these factors are taken into consideration, it will be much easier to narrow down which types of ERP solutions might meet the organization’s needs.

Enterprise 95

Enterprise Cost-Benefit Consulting Software 95

Smart Data Collective

JULY 26, 2023

Customer Relationship Management (CRM) Understanding and keeping your clients happy is vital to growing the business. A CRM will help you manage your customer relationships better by organizing information in one place. When choosing a CRM system, pick one that’s easy to use and fits your business needs.

Data-driven 74

Data-driven Management Sales Big Data 74

IBM Big Data Hub

JULY 17, 2023

They also expect service to be delivered 24/7 across multiple channels. While traditional AI approaches provide customers with quick service, they have their limitations. Enterprise organizations (many of whom have already embarked on their AI journeys) are eager to harness the power of generative AI for customer service.

Consulting 58

Consulting Machine Learning Deep Learning Cost-Benefit 58

CIO Business Intelligence

MARCH 24, 2023

Veeva cloud solution provides us with industry best practices.” Going vertical Hundreds of “industry clouds” tailored to specific verticals have been developed by a range of vendors, from hypervisors that sponsor vertical solutions to consulting firms that have built custom clouds for select clients.

Consulting 110

Consulting Enterprise Technology Machine Learning 110

IBM Big Data Hub

DECEMBER 20, 2023

As more customers look to solve their issues online or through self-service, organizations that fail to use advanced technologies to better serve customer needs will fail at customer experience. CRMs help organizations better understand their customers and find ways to provide more value.

Strategy 70

Strategy Consulting Key Performance Indicator Metrics 70

CIO Business Intelligence

NOVEMBER 20, 2023

In addition, they needed standardized processes during sales meetings that would populate the CRM with the right data. AI services enhance process automation, as well as analytics and holistic planning, and simplify administrative tasks. To learn more about the MySH iOS app deployment download the pitch deck.

Sales 114

Sales Digital Transformation Manufacturing Marketing 114