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4 ways ICA rebuilds and cleans up IT

CIO Business Intelligence

So in order to overcome these challenges, major work is underway to further sharpen digital capabilities. ICA has invested a lot in IT and digitization,” says CIO Benny Svensson. We’ve been building new solutions for a few years and now it’s time to consolidate and become sharper with a new approach.” million) in savings.

IT 124
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How AI can boost customer satisfaction, retention, and loyalty in the contact center

CIO Business Intelligence

AI First in the Contact Center IBM Consulting and Amazon Web Services (AWS) are working together to bring an AI-first strategy to contact center transformation. They have created a joint solution that combines Amazon Connect with additional features from IBM Consulting to optimize and personalize customer communication.

B2B 126
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Microsoft and Cognizant team up to boost enterprise Copilot adoption

CIO Business Intelligence

But the partnership seeks to go beyond Cognizant’s internal use, with Microsoft and Cognizant teaming up to promote generative AI use across Cognizant’s global client base through the advisory and digital transformation services arm of Cognizant’s business. Generative AI, IT Consulting Services

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8 pressing needs for CIOs in 2024

CIO Business Intelligence

With the merging of operational efficiency and embracing new technologies, today’s CIOs are under increasing pressure to do more with less and become both technologists and business leaders, says Sunny Azadeh, CIO at digital services company GlobalLogic. “In

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IBM bets on generative AI to escape economic headwinds

CIO Business Intelligence

In this past quarter, we saw good revenue growth in software and consulting,” IBM CEO Arvind Krishna said during an earnings call. Clients are increasingly adopting our watsonx AI and data platform along with our hybrid cloud solutions to unlock productivity and operational efficiency. Generative AI, IBM

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IBM Consulting accelerates the future of FinOps collaboration with Apptio

IBM Big Data Hub

Organizations need simplified, integrated and automated solutions to help optimize IT spend, improve operations and drive greater financial returns. IBM Consulting is uniquely positioned to provide exceptional FinOps and TBM services, from strategic planning to operating model implementation and managed services.

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SAP 2024 outlook: 5 predictions for customers

CIO Business Intelligence

Additional evidence of SAP’s intention is their highly controversial choice to only offer their next generation AI and sustainability solutions via RISE and GROW. As such, customers should prepare their organizations to undertake an extensive, holistic evaluation of RISE from a technical, operational, financial, and commercial perspective.