CIO Business Intelligence

MARCH 18, 2024

And according to a survey from NTT, a majority of senior executives recognize this and are actively working to harness digital technology and innovation to support their social sustainability initiatives. Technology has a critical role to play in any organization’s social sustainability strategy.

Manufacturing 114

Manufacturing Forecasting Technology Software 114

AWS Big Data

MARCH 18, 2024

Apache Flink is an open source distributed processing engine, offering powerful programming interfaces for both stream and batch processing, with first-class support for stateful processing and event time semantics. This connector is compatible with Amazon OpenSearch Service provisioned and OpenSearch Service Serverless.

Management 98

Management Snapshot Broadcasting Optimization 98

CIO Business Intelligence

OCTOBER 13, 2023

In the next six to 12 months, some of the most popular anticipated uses for gen AI include content creation (42%), data analytics (53%), software development (41%), business insight (51%), internal customer support (45%), product development (40%), security (42%), and process automation (51%).

Deep Learning 143

Deep Learning Machine Learning Modeling Software 143

CIO Business Intelligence

FEBRUARY 8, 2024

CIOs that don’t delay posing questions about how vendor products can solve such challenges, but also take the time to hear the information, will build a valuable rapport that can benefit both parties.” It is also important to involve your key vendors in strategy and planning sessions related to their services or products,” Gilgour says.

Management 126

Management Scorecard Cost-Benefit Key Performance Indicator 126

CIO Business Intelligence

APRIL 11, 2024

But with Amazon Web Services (31%), Microsoft Azure (24%), and Google Cloud Platform (11%) accounting for two thirds of the worldwide market, according to Synergy Research Group, Oracle Cloud Infrastructure (OCI) remains distantly behind the behemoths, leaving many to question whether Oracle’s cloud gains are enough to make it a contender.

Enterprise 120

Enterprise IT Data Processing Strategy 120

CIO Business Intelligence

FEBRUARY 26, 2024

Leaders can begin to eliminate roadblocks by listening to their teams and supporting them when issues or fears arise. That means proactively adapting when changes occur, whether this involves more delegation, bringing in external support, or reprioritizing resources. How can I better align my products and services to customer needs?

Experimentation 122

Experimentation Cost-Benefit Digital Transformation Risk 122

CIO Business Intelligence

FEBRUARY 13, 2024

To name a few — products and services that are delivered on time and on budget, and overall IT ROI.” Many managers are measured by their production rather than their speed of evolution, and that’s an issue in the modern world,” he notes. Each micro-service must be able to be delivered as the enterprise architect designed.”

Metrics 139

Metrics IT ROI Measurement 139

CIO Business Intelligence

NOVEMBER 15, 2023

Your products and services rely on software and data for nearly everything from product development to aftermarket support. Traditionally, our product engineers have been responsible for any functionality that goes into the product,” she said. It’s actually being delivered by a web service that’s run by IT.

Software 131

Software Marketing Sales Modeling 131

CIO Business Intelligence

OCTOBER 6, 2023

The goal of Hyperforce has been to ensure all aspects of the service, including Salesforce Customer 360, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and Data Cloud would be delivered on a platform with the highest levels of security, reliably, and commercial support.

IT 140

IT Enterprise Sales Management 140

Smart Data Collective

MAY 24, 2023

Great customer support plays a central role in a company’s success and profitability. Businesses with an excellent reputation for customer service tend to do better overall and stay in business longer. What makes some businesses fail to provide outstanding customer support? Self-service options. The reasons for this vary.

Machine Learning 119

Machine Learning Cost-Benefit Technology Interactive 119

CIO Business Intelligence

MARCH 7, 2024

And that’s all thanks to Beltzer’s decision to give RBC private equity advisors a vertical industry cloud that offered financial services out-of-the-box that are both customizable and extensible. Beltzer had consider Microsoft Dynamics, among other full-suite CRMs, before settling on Salesforce’s industry-focused offering.

Enterprise 133

Enterprise Software Testing Interactive 133

CIO Business Intelligence

APRIL 19, 2024

No company got out of 2023 without having a story about how much better their company was going to be, how much better their products were going to be, how much better their customers’ lives were going to be because of generative AI,” he said. Gen AI systems will be coming into every product and service.” growth in 2023.

IT 111

IT Software Cost-Benefit ROI 111

CIO Business Intelligence

NOVEMBER 5, 2023

THE POWER OF LOW CODE According to Forrester Research, low-code can accelerate application development by 10 to 20 times compared to traditional coding methods, which is very important in competitive markets as it can shorten the time to market for products and services that rely on them. Support & Training.

Digital Transformation 143

Digital Transformation Cost-Benefit Data Processing Software 143

CIO Business Intelligence

SEPTEMBER 7, 2023

As a fintech company, the reliability of our products and services is critical to ensuring that Discover® Financial Services customers can access their money, credit, and accounts when they need to. My team at Discover Financial Services is responsible for digital payments.

Scorecard 97

Scorecard Internet of Things Testing IoT 97

IBM Big Data Hub

DECEMBER 13, 2023

Conducting the best customer service strategy today requires organizations to invest in several customer service types. Customer service is an integral part of the customer experience. Maintaining a call center or help desk of customer service representatives who await phone calls can be expensive.

Broadcasting 82

Broadcasting Consulting Data-driven Strategy 82

Cloudera

MARCH 22, 2024

This integration will accelerate InfoSec approvals for Cloudera customers, enhance their security posture, and deliver a long-term, vendor-backed and supported operating system. Consider it like fortifying the foundation of a house: moving to RHEL is about laying a stronger, more supportive groundwork for your data platform.

Enterprise 112

Enterprise Measurement Management Technology 112

Smart Data Collective

OCTOBER 26, 2023

Generative AI is having a huge impact on the customer service profession. There are a lot of ways that AI is changing the future of the customer service sector. Customer service is among them. In the metaverse, you’ll discover a new frontier for customer service. billion by 2032.

Interactive 93

Interactive Measurement Technology Testing 93

CIO Business Intelligence

FEBRUARY 5, 2024

After all, in today’s rapid-paced business world, a creative, productive IT team is vital for staying ahead of the competition, increasing revenue, and becoming a market leader. Improving IT team performance is a constant, ongoing effort, says Dena Campbell, CIO at Vaco Holdings, a global professional services firm.

IT 128

IT Data-driven Strategy Digital Transformation 128

IBM Big Data Hub

NOVEMBER 6, 2023

By adopting these 4 best practices to invest in the right technology and leverage the most recent advances in generative AI , enterprises can unlock unique services for SMB customers. Generative AI can turn SMB needs into product use cases, and the appropriate tech systems can allow SMBs to test products in a sandbox.

Cost-Benefit 111

Cost-Benefit Enterprise ROI Data Warehouse 111

CIO Business Intelligence

FEBRUARY 7, 2024

“We’ve seen an ongoing iteration of experimentation with a number of promising pilots in production,” he says. He’s also seeing positive AI proofs of concept in purpose-built tools for IT help desk, customer support, and sales and marketing. Today, 35% of our IT support is fully automated.

KPI 103

KPI Measurement Experimentation Finance 103

IBM Big Data Hub

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. So what are the key differences in customer service vs. customer experience? Alternatively, customer service refers to the actions that an organization takes to ensure that customers are satisfied with their products post-purchase.

Metrics 98

Metrics Interactive Consulting Sales 98

IBM Big Data Hub

SEPTEMBER 8, 2023

Giving our customers personalized support at every stage of their journey is proven to earn their longtime loyalty—and keep them from switching to a competitor. 3 ways Generative AI can improve your customer service It can feel challenging to know where to get started with AI and how to prove its value.

Measurement 127

Measurement Testing Reporting IT 127

AWS Big Data

JANUARY 9, 2024

Amazon OpenSearch Service includes many features that allow you to enhance your search experience. We are excited about the OpenSearch Service features and enhancements we’ve added to that toolkit in 2023. With the general availability of search pipelines, starting in OpenSearch Service version 2.9,

Cost-Benefit 90

Cost-Benefit Visualization Modeling Machine Learning 90

CIO Business Intelligence

JUNE 28, 2023

Amazon Web Services (AWS) on Tuesday unveiled a new no-code offering, dubbed AppFabric, designed to simplify SaaS integration for enterprises by increasing application observability and reducing operational costs associated with building point-to-point solutions. AppFabric, which is available across AWS’ US East (N.

Enterprise 135

Enterprise Modeling Metrics Machine Learning 135

IBM Big Data Hub

NOVEMBER 7, 2023

Why incur the cost and risk developing in-house MAS expertise when you can access expertise that supports numerous MAS clients? Eliminate the need to deploy and evolve the tooling of standard operating procedures (SOPs) required to exceed your enterprise MAS availability of SLO (service level objectives).

Consulting 102

Consulting Cost-Benefit Enterprise Risk 102

CIO Business Intelligence

APRIL 12, 2024

Generative AI Generative AI is a hot topic in the tech industry, and not surprisingly, businesses are eagerly adopting the technology to create services and products that make the most of this emerging technology. Torch enables fast and efficient GPU support, focusing on improving flexibility and speed when building complex algorithms.

Deep Learning 120

Deep Learning IT Machine Learning IoT 120

Smart Data Collective

SEPTEMBER 9, 2022

It’s probably impossible to run a business without receiving at least a few support tickets. There are ways to reduce the number of IT support tickets you receive and bring them down to a normal level. The Importance of Reducing Support Ticket Volume. By one count, the average cost of handling a support ticket is roughly $1.60

IT 117

IT Cost-Benefit Software Optimization 117

CIO Business Intelligence

OCTOBER 16, 2023

Their influence is undeniable – which is why Huawei has created a new digital platform to support them. Huawei opens new doors to small to medium businesses Huawei has developed a strategy and a suite of products targeted toward digitally enabling small to medium enterprise players in the distribution business.

Digital Transformation 124

Digital Transformation Sales Marketing Enterprise 124

CIO Business Intelligence

DECEMBER 19, 2023

Service delivery excellence is an attribute that far too many IT leaders fail to prioritize. That’s unfortunate given how much of smooth business operations depends on the efficient delivery of IT services today. But is your organization doing all it can to ensure service delivery excellence?

IT 138

IT Testing Metrics Optimization 138

CIO Business Intelligence

OCTOBER 16, 2023

When considering a new terminal emulation solution, organizations tend to be concerned about the conversion impact — the duration of the migration, the end-to-end skills needed, the productivity outcomes that can be expected, and the impact of a rip and replace on day-to-day operations and employee morale.

Interactive 122

Interactive Software ROI Data Processing 122

CIO Business Intelligence

JULY 27, 2023

SAP said Thursday it will raise the cost of support for users of its on-premises software for the second year in a row, just days after announcing plans to withhold future innovations in its products from on-prem customers. SAP blamed last year’s increase on the higher costs of energy, labor, and third-party services.

Cost-Benefit 97

Cost-Benefit Statistics Data Processing Forecasting 97

CIO Business Intelligence

SEPTEMBER 19, 2023

The survey identified the most prominent uses of AI for a variety of verticals, ranging from financial services to government and public services. Uptime/reliability optimization For companies that rely on web services or e-commerce, maintaining uptime and website reliability is a top priority.

Enterprise 141

Enterprise Cost-Benefit Optimization Deep Learning 141

IBM Big Data Hub

JANUARY 18, 2024

Chatbots are everywhere, providing customer care support and assisting employees who use smart speakers at home, SMS, WhatsApp, Facebook Messenger, Slack and numerous other applications. Gone are the days of prompts like “Press 6 to connect to customer service.” ” The advantages of chatbots surround us.

Cost-Benefit 96

Cost-Benefit Interactive Sales Insurance 96

CIO Business Intelligence

FEBRUARY 7, 2024

But APIs do more than support next-generation technologies — they already serve a foundational purpose within most enterprises. As enablers for the integration of data and business services across platforms, APIs are very aligned with current tech trends,” says Antonio Vázquez, CIO of software company Bizagi.

Business Objectives 120

Business Objectives Cost-Benefit Strategy Data-driven 120

CIO Business Intelligence

APRIL 17, 2024

Organizations with subscription-based business models have not only survived the recent global economic challenges but have also outperformed their traditional, product-based counterparts, according to The Subscription Economy Index (SEI) report for 2023 by Zuora.

Broadcasting 103

Broadcasting Cost-Benefit Strategy Modeling 103

IBM Big Data Hub

MARCH 29, 2024

An effective customer retention strategy should support the company to maintain a healthy stable of loyal customers and bring in new customers. Retention is best achieved by overcoming barriers to switching, maximizing the value of products and services, meeting customer expectations and solving customers’ pain points.

Strategy 65

Strategy Cost-Benefit Key Performance Indicator Marketing 65