The CRM giant is looking to help customers automate workflows and trigger actions across its growing range of applications using Flow. Credit: Magdalena Petrova/IDG Salesforce is expanding its process automation tool Flow to enable a wider range of workflows and process automations to be built and triggered from across its large family of enterprise applications. Announced in 2021, Flow is a low-code tool which initially consolidated various process automation and workflow tools for Salesforce users to build workflows between the various parts of the Salesforce suite. Now, since acquiring the integration specialist Mulesoft, chat application Slack and the data visualization tool Tableau, the company is extending Flow to work across all of these applications. “This is automation on one unified CRM platform. New features for Flow provide users the ability to trigger flows from analytics dashboards, use low code to easily integrate with any system, and interact with flows directly within Slack, where people spend most of their time,” said Patrick Stokes, general manager for Salesforce Platform. Let’s take them one by one. Flow Integration for Mulesoft Mulesoft is an enterprise tool that helps customers to integrate their various applications and free up data among them. With Flow Integration, users can integrate data from any business system into a workflow, including those which are on-premises. Salesforce is also looking to add robotic process automation capabilities later this year, which should provide more intelligent automations, such as suggesting a data source or the next best action to take. Flow in Slack Slack has been working on helping customers automate common actions within its chat application for a few years now, especially since acquiring Missions in 2018, which specializes in workflow automation. By extending Flow for Slack later on this year, customers will be able to automate manual tasks, such as creating a new Slack channel when a deal closes, or sending an account status update, direct within the chat application. Flow Actions for Tableau Finally, Flow Actions will allow Tableau users to launch a new workflow or trigger actions direct from a dashboard when new data is added or a certain threshold is reached. Related content feature IT leaders’ AI talent needs hinge on reskilling Most organizations see the need to revamp their training programs to address AI skills shortages — an approach that delivers intangibles hiring can’t provide. By Grant Gross May 31, 2024 7 mins Hiring Generative AI IT Skills feature Skills the Irish Government CIO uses to advance digital transformation In his eight-year tenure as CIO at Ireland’s Department of Public Expenditure and Reform, Barry Lowry always had a vision of what digital government could look like. Here, he details how an approach built on transparency and innovation is conti By Ian Campbell May 31, 2024 8 mins CIO Government IT Cloud Management brandpost Sponsored by Cisco 3 reasons you should adopt cloud monitoring Cloud network management offers increased security, operational efficiencies, and more. By D Matthew Landry May 30, 2024 4 mins Machine Learning opinion Faultless with serverless: Cloud best practices for optimized returns What does a well-defined serverless approach look like? Let's learn some of the best modern approaches to handling Enterprises and SMEs growing serverless computing needs. By Yash Mehta May 30, 2024 5 mins Serverless Computing PODCASTS VIDEOS RESOURCES EVENTS SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe