The CRM giant is looking to help customers automate workflows and trigger actions across its growing range of applications using Flow. Credit: Magdalena Petrova/IDG Salesforce is expanding its process automation tool Flow to enable a wider range of workflows and process automations to be built and triggered from across its large family of enterprise applications. Announced in 2021, Flow is a low-code tool which initially consolidated various process automation and workflow tools for Salesforce users to build workflows between the various parts of the Salesforce suite. Now, since acquiring the integration specialist Mulesoft, chat application Slack and the data visualization tool Tableau, the company is extending Flow to work across all of these applications. “This is automation on one unified CRM platform. New features for Flow provide users the ability to trigger flows from analytics dashboards, use low code to easily integrate with any system, and interact with flows directly within Slack, where people spend most of their time,” said Patrick Stokes, general manager for Salesforce Platform. Let’s take them one by one. Flow Integration for Mulesoft Mulesoft is an enterprise tool that helps customers to integrate their various applications and free up data among them. With Flow Integration, users can integrate data from any business system into a workflow, including those which are on-premises. Salesforce is also looking to add robotic process automation capabilities later this year, which should provide more intelligent automations, such as suggesting a data source or the next best action to take. Flow in Slack Slack has been working on helping customers automate common actions within its chat application for a few years now, especially since acquiring Missions in 2018, which specializes in workflow automation. By extending Flow for Slack later on this year, customers will be able to automate manual tasks, such as creating a new Slack channel when a deal closes, or sending an account status update, direct within the chat application. Flow Actions for Tableau Finally, Flow Actions will allow Tableau users to launch a new workflow or trigger actions direct from a dashboard when new data is added or a certain threshold is reached. Related content brandpost Sponsored by Broadcom How to govern with people-centric planning To succeed with people-centric planning, leaders need to take a different approach to governance. Leaders must produce key metrics and offer the autonomy to determine the best way to achieve those metrics. By Laureen Knudsen, Chief Transformation Officer, AOD, Broadcom May 06, 2024 3 mins Digital Transformation IT Leadership brandpost Sponsored by Avaya Staying agile in the contact center industry: The role of the connected agent A critical part of the “connected agent” strategy includes easy access to SMEs with a user experience that is simple…and AI is a core component. By Omar Javaid, Chief Product Officer, Avaya May 06, 2024 6 mins Digital Transformation news Atos receives four offers of help Rival bids seek to make the company either an integrated IT services powerhouse or a low-cost provider of data centers as a service. By Peter Sayer May 06, 2024 5 mins Managed IT Services Technology Industry feature 7 IT leadership hacks that deliver results From leaning on peers to accepting inconvenient challenges, CIOs offer time-tested, hard-won advice for achieving and sustaining IT and career success. By Paul Heltzel May 06, 2024 10 mins IT Strategy Staff Management IT Leadership PODCASTS VIDEOS RESOURCES EVENTS SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe