As enterprises step up efforts to enhance customer experience, Adobe is integrating data from its commerce suite into its Real-Time CDP (customer data platform) to help drive personalization. In a bid to cater to enterprise efforts to improve customer experience and drive hyperpersonalization, Adobe is integrating its Adobe Commerce suite, formerly known as Magento, with its Real-Time Customer Data Platform (CDP). Retail brands can use the new capability, which is now available in beta, to link first-party commerce data to Adobe Real-Time CDP and other applications within the Adobe Experience Cloud suite, said Ryan Fleisch, director of product marketing for the company’s CDP. This allows brands to use insights from shopping and browsing behavior to build rich customer profiles and deliver more personalized shopping journeys, Fleisch added. Adobe’s announcement is in synch with similar announcements from rivals such as Oracle and Amplitude. Last month, Oracle said that it was enabling the integration of data from company’s Unity Customer Data Platform into its customer service offering, dubbed Oracle Service, to let customer service agents gain a complete view of the customer, improve agent efficiency, and enhance service quality. On its part, Amplitude recently launched a customer data platform with analytics capabilities complemented by an aggressive pricing strategy to take on rival vendors. In addition to the CDP data integration, Adobe said that the predictive lead and account scoring feature for the B2B (business-to-business) and B2P (business-to-people) editions of Real-Time CDP had become generally available. AI to help identify sales opportunities This feature, according to Adobe, allows brands create a more efficient marketing pipeline by identifying people and accounts likely to become sales opportunities, via Adobe’s artificial intelligence engine, dubbed Adobe Sensei. Adobe also announced the general availability of Segment Match inside Real-Time CDP, which allows two or more Adobe Experience Platform users to exchange market segment data. It was developed to manage customer data overlap among brands, allowing companies to join the personas or profiles of mutual customers and generate a more complete view that could help in marketing or personalization. Adobe this week also released its HIPAA-compliant, Real-Time CDP with Healthcare Shield. The tool is designed to allow healthcare companies subject to HIPAA (the US Health Insurance Portability and Accountability Act) to securely use sensitive personal data when personalizing communications and application interfaces for healthcare customers, Fleisch said. In addition to the healthcare CDP, Adobe said that it was introducing new privacy and security enhancements designed to manage customer data. These enhancements include encryption control, tools to automatically honor policies around consumer consent or preferences, and attribute-based access controls, the company added. Related content news Appeal court overturns $1.6bn mainframe software ‘poaching’ ruling against IBM AT&T ‘independently decided” to replace BMC software, the appeals court found. By John Leyden May 03, 2024 3 mins Mainframes Legal news IBM and AWS forge global alliance, streamlining access to AI and hybrid cloud solutions This partnership will allow businesses in 92 countries access to IBM’s software products, including data technologies and AI, directly through the AWS Marketplace. By Gyana Swain May 03, 2024 5 mins Amazon Web Services Hybrid Cloud Artificial Intelligence feature UPS delivers customer wins with generative AI The multinational shipping company enlisted LLMs to automate customer message responses, reducing agent handle time and paving the way for genAI use across the enterprise. By Paula Rooney May 03, 2024 7 mins CIO 100 Generative AI Digital Transformation feature Scrum master certification: Top 13 certs for agile pros A Scrum master certification can prove you have the knowledge and competency to lead agile teams successfully. By Sarah K. White, Sharon Florentine May 03, 2024 16 mins Certifications Agile Development IT Skills PODCASTS VIDEOS RESOURCES EVENTS SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe