In order to future-proof its infrastructure with a cloud-first approach and modern AI capabilities, Walgreens worked with Tata Consultancy Services (TCS) and Microsoft to build a data platform that collects meaningful data points at scale and turns them into actionable insights. Credit: Cecilie_Arcurs Walgreens processes hundreds of millions of prescription dispenses each year across nearly 9,000 stores, and each of those transactions creates hundreds of associated data points. In order to future-proof its infrastructure with a cloud-first approach and modern AI capabilities, Walgreens worked with Tata Consultancy Services (TCS) and Microsoft to build a data platform that uses Microsoft Cloud to collect meaningful data points at scale and turn them into actionable insights. Using Microsoft Azure Databricks, Azure Synapse Analytics, and other Azure resources, the company created an intelligent data platform that can quickly process data from prescription dispenses and create valuable insights within minutes. This immediate access to rich transactional data and insights, whether generated 10 seconds ago or 10 years ago, changes the way pharmacists and other decision-makers use data and conduct business across Walgreens. “The platform we’ve built with Azure resources is helping us empower our pharmacists and technicians,” says Luigi Guadagno, Vice President of Pharmacy and HealthCare Platform Technology at Walgreens. “It offers them the tools they need to effectively engage with patients, and creates major benefits for our customer experiences.” Ultimately, Walgreens now can better equip its pharmacists to serve patients more effectively. Read the full customer story to learn more about Walgreens’ digital transformation journey on Microsoft Cloud. Related content brandpost Sponsored by TCS and Microsoft 3 ways Generative AI is transforming the retail industry Microsoft Azure OpenAI and other Generative AI technologies are helping retailers jumpstart innovation, improve customer experience, and accelerate growth. By Tata Consultancy Services Apr 02, 2024 7 mins Retail Industry Artificial Intelligence brandpost Sponsored by TCS and Microsoft The fast track to intelligent retail modernization with TCS and Microsoft Cloud Successful digital transformation for retailers requires a cloud-first approach that increases agility and innovation from the supply chain to the storefront intelligently while staying compliant, maintaining security, and preventing fraud. By Tata Consultancy Services Apr 02, 2024 4 mins Retail Industry Digital Transformation Cloud Computing brandpost Sponsored by TCS and Microsoft The power players of retail transformation: IoT, 5G, and AI/ML on Microsoft Cloud End-to-end integration and cloud-enabled analytics are accelerating innovation and helping retailers achieve sustainability goals on Microsoft Cloud while staying compliant, maintaining security, and preventing fraud. By Tata Consultancy Services Apr 02, 2024 5 mins Retail Industry Digital Transformation Cloud Computing brandpost Sponsored by TCS and Microsoft Improving employee experience in the AI-powered hybrid workplace on Microsoft Cloud In the retail sector, organizations must commit to upgrading their heterogenous technology environments and related processes to unlock new levels of collaboration and innovation for corporate workers, while maintaining security and preventing fraud. By Tata Consultancy Services Apr 02, 2024 7 mins Remote Work Retail Industry Employee Experience PODCASTS VIDEOS RESOURCES EVENTS SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe