NetSuite adds more Text Enhance gen AI capabilities

NetSuite is expanding on the generative AI capabilities added to its SaaS-based ERP offerings in October last year.

The new capabilities, which include incremental feature additions to its Text Enhance offering and two new connectors for its analytics warehouse and point of sale (POS) offerings, were announced on Thursday at the company’s SuiteConnect event in New York.

Introduced at the company’s annual SuiteWorld event last year, Text Enhance helps finance and accounting, HR, supply chain and operations, sales and marketing, and customer support teams improve productivity by leveraging AI to produce relevant text drafts that they can quickly and easily review, edit, and approve.

The tool, which is supported by Oracle Cloud Infrastructure’s generative AI service, creates content for any text area based on a few starter words that describe intent.

NetSuite has now added the feature to more text fields across the suite, in domains including HR, supply chain, banking, finance, and sales.

New uses of Text Enhance for finance and accounting include assisted authoring for journal entries to describe transactions and descriptions when creating a new account; assisted authoring for purchase order entries as well as packing list and product labelling instructions; and assisted authoring for cash refund explanations to maintain consistency for customer communications and help internal auditors easily find the information they need.

In the supply chain domain, Text Enhance can now help enterprise teams create support tickets for warehouse management issues and shipment summaries that describe the movement of goods; create supply chain snapshots and update supply chain snapshot simulations; and create project tasks and task assignments to accelerate project data entry, tracking, and reporting.

With the update to Text Enhance, sales and marketing teams can now create quotes and summarize sales events to enable more consistent engagements, and use assisted authoring for lead-generation communications to ensure consistency in tone and structure and to help create targeted messaging.

In human resources and customer support, new uses include assisted authoring of job descriptions and requisitions, employee goals, summaries of employee performance,  and helping enterprises maintain accurate customer cases and issue records by summarizing customer events, root causes, and resolution.

The company has not said when the updates to Text Enhance will become available.

New connectors for analytics warehouse, POS offering

NetSuite has also added two new connectors to its analytics warehouse and POS offering.

The first, NetSuite Analytics Warehouse Multi-Instance Connector, enables enterprises to consolidate data from multiple NetSuite instances into a single NetSuite Analytics Warehouse environment. This not only improves the speed and accuracy of insights but also helps enterprises reduce costs, the company said.

The other, NetSuite Connector for Oracle MICROS Simphony, will enable enterprises to connect Oracle’s restaurant point-of-sale (POS) offering with NetSuite’s integrated cloud business suite.

The integration enables a daily import of core financial and inventory data from Simphony into NetSuite, the company said, adding that this helps enterprises to consolidate financial reporting, streamline cash reconciliation, and eliminate time spent on manual data integrations.

While the NetSuite Connector for MICROS Simphony will be available in North America in 2024, details of the availability on the Warehouse Multi-Instance Connector were not disclosed.