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Customer Experience and Emerging Technologies: My CXChat Summary on Artificial Intelligence, Machine Learning and the Customer

Business Over Broadway

The chat (#CXChat) was on customer experience and emerging technologies. This week’s CXChat was about customer experience and emerging technologies. State of Emerging technologies: While there are plenty of stories about emerging technologies, it appears that companies are lagging behind. So, become data literate.

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5 Sources of Data for Customer Analytics and Their Benefits

Smart Data Collective

This technology is growing in importance. Market analysts project that companies around the world will spend over $47 billion on customer journey analytics by 2030. Data analytics can assist you in figuring out why people abandon your brand or prefer alternative products instead. Customer Journey Analytics.