AWS Big Data
JUNE 12, 2023
Our founders previously led contact center research and development for a global contact center technology provider, and we founded Joulica because we saw that the shift to the cloud and growing demand for data and analytics would transform the customer service industry. To learn more about Joulica, please visit Joulica.io.
Business Over Broadway
MAY 22, 2019
The chat (#CXChat) was on customer experience and emerging technologies. This week’s CXChat was about customer experience and emerging technologies. State of Emerging technologies: While there are plenty of stories about emerging technologies, it appears that companies are lagging behind. So, become data literate.
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CIO Business Intelligence
APRIL 27, 2022
And it will use those profiles in a new tool it launched today: Employee Journey Analytics. Managers can click on an employee profile to see the ups and downs of their engagement with the enterprise, and click on individual data points to see details of the interaction. Privacy concerns.
Smart Data Collective
DECEMBER 14, 2019
AI technology is currently focused on: Speech recognition. How Do AI and Big Data Help in the Customer Journey? When a company plans the customer journey, they create an experience that ideally is unique to the brand. This is a huge advancement in technology. Agent-facing bots for more authentic and faster interactions.
Smart Data Collective
MARCH 11, 2022
This technology is growing in importance. Market analysts project that companies around the world will spend over $47 billion on customer journey analytics by 2030. Customer Journey Analytics. It contains customer service interactions, emails opened, and customer satisfaction scores.
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