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AI transforms the IT support experience

IBM Big Data Hub

We know that understanding clients’ technical issues is paramount for delivering effective support service. Enterprises demand prompt and accurate solutions to their technical issues, requiring support teams to possess deep technical knowledge and communicate action plans clearly.

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SVM: What makes it superior to the Maximal-Margin and Support Vector Classifiers?

Analytics Vidhya

Introduction This article would cover Maximal- Margin Classifier, Support Vector. The post SVM: What makes it superior to the Maximal-Margin and Support Vector Classifiers? ArticleVideo Book This article was published as a part of the Data Science Blogathon. appeared first on Analytics Vidhya.

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How conversational AI can transform IT support

IBM Big Data Hub

And of these fields, my job working at an IT support helpdesk was one of my favorites. I spent my sophomore and junior years working at NYU’s IT Support Helpdesk and call center. IT support can be both challenging and rewarding. A key skill of IT support is having the ability to problem-solve creatively.

IT 72
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How an IT Help Desk and Other Tools Can Reduce IT Support Tickets

Smart Data Collective

It’s probably impossible to run a business without receiving at least a few support tickets. There are ways to reduce the number of IT support tickets you receive and bring them down to a normal level. The Importance of Reducing Support Ticket Volume. By one count, the average cost of handling a support ticket is roughly $1.60

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Top 5 Barriers to Supply Chain Network Design Adoption and How to Overcome Them

Speaker: Brian Dooley, Director SC Navigator, AIMMS, and Paul van Nierop, Supply Chain Planning Specialist, AIMMS

Lack of upper management support. Want to build your internal capability, reduce costs and make better decisions? It's easier than you think. We’ve all been there. You have tough decisions to make about your network design. You may have recently had M&A activity, about to roll out a new product line or need to cut costs.

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Rapidly Growing Business Benefits Of Data-Driven Remote IT Support

Smart Data Collective

Big data is changing the nature of IT support. The impact of big data on this field is two-fold: Companies are using big data to provide better IT support Big data technology has created a number of new challenges that need to be addressed. IT support services are exploring new ways to use big data to offer better services.

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4 Signs Your Business Needs Professional IT Support

Smart Data Collective

The more software programs and apps you have in place, the higher the need for professional information technology support will become. Read below to find out more about the signs you will notice when it is time to hire professionals to help with IT support. This is why working with an experienced IT support company is so important.

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Supply Chain Network Design in 30 Minutes

Speaker: Catalina Perez Leiva

Learn how AIMMS Network Design helps you run various scenarios to make informed decisions, all with personal, high-care implementation support and onboarding. Is your supply chain complex? Does it overly contribute to your costs? Has Excel reached its limits for mathematical optimization?

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Innovation Systems: Advancing Practices to Create New Value

Ultimately, organizations will have to improve the velocity of innovation by creating repeatable processes that support ideation, exploration, and incubation, essential to capturing an idea’s full value.

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Checklist Report: Preparing for the Next-Generation Cloud Data Architecture

Data architectures to support reporting, business intelligence, and analytics have evolved dramatically over the past 10 years.

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Guide to Mathematical Optimization & Modeling

Today, a growing group of analytics teams and data scientists are adopting mathematical optimization to support business decision-making in a wide range of industries. Learn all about this AI technique and how it can help your organization. This guide is ideal if you: Want to understand the concept of mathematical optimization.

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Using Continuous Customer Testing for Pandemic-Proof Product Success

Speaker: Luke Freiler, CEO and co-founder of Centercode

Scaling testing processes to support release schedules that are bursting at the seams. COVID-era product management is fraught with challenges as companies scramble to adapt their approach to make the most out of the current economic climate. How to expand product test coverage — even when budget cuts leave you short-handed.