Business Over Broadway
MAY 22, 2019
The chat (#CXChat) was on customer experience and emerging technologies. This week’s CXChat was about customer experience and emerging technologies. State of Emerging technologies: While there are plenty of stories about emerging technologies, it appears that companies are lagging behind. So, become data literate.
AWS Big Data
JUNE 12, 2023
Our founders previously led contact center research and development for a global contact center technology provider, and we founded Joulica because we saw that the shift to the cloud and growing demand for data and analytics would transform the customer service industry. This is a guest post by Tony McCormack from Joulica.
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CIO Business Intelligence
APRIL 27, 2022
And it will use those profiles in a new tool it launched today: Employee Journey Analytics. Employee Journey Analytics, meanwhile, offers an overview of sentiment, either for the whole company or groups of employees, around various interactions — onboarding, IT support, returning from care leave. Privacy concerns.
Smart Data Collective
DECEMBER 14, 2019
AI technology is currently focused on: Speech recognition. This is a huge advancement in technology. 11 Ways to Use AI Tools That Can Help Improve the Customer Journey. How to Integrate AI Technology Into Your Company. Attempting to develop your own AI technology from scratch can be frustrating and confusing.
Smart Data Collective
MARCH 11, 2022
This technology is growing in importance. Market analysts project that companies around the world will spend over $47 billion on customer journey analytics by 2030. Customer Journey Analytics. Customer data like this can help fill in data gaps that customer experience analytics might overlook.
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