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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO Business Intelligence

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall.

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When the Voice of the Customer Actually Talks

Rocket-Powered Data Science

Other data sources include purchase patterns, online reviews, online shopping behavior analytics, and call center analytics. AI can be considered as Accelerated, Actionable, Amplified, Assisted, Augmented, even Awesome Intelligence, both for the customer and for the call center staff.

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It’s Not Magic if it is Producing Real Global Benefits and Business Value

Rocket-Powered Data Science

In addition to a fun wide-ranging fact-filled chat with Nihar, there was a lot more that I learned about SES in that short visit. I look forward to learning more about SES. You too can learn more about SES and their global content connectivity solutions at [link]. Kirk and Nihar Shah at the SES Global Operations Center

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Hyperscale vs. colocation: Go big or go rent?

IBM Big Data Hub

Still others are wowed by the promise of artificial intelligence (AI) and automation that hyperscale data centers offer. For these reasons, there’s a lot of positive support for going ahead and building a hyperscale data center , customized expressly for this business. What is a hyperscale data center?

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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. . 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms. Don't miss this exclusive event!

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Data centers in space

CIO Business Intelligence

Imagine a world in which data centers were deployed in space. Why put data centers in space? How the Space Integrated Computing Network will work These space data centers will be powered with photonics, through Innovative Optical Wireless Network ( IOWN ) technology. Learn more now. Innovation

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The dynamic forces behind data center re-transformation 

IBM Big Data Hub

Data centers are undergoing significant evolution. Catalysts and conundrums A dramatic shift in development and operations is making data centers more agile and cost-effective. Catalysts and conundrums A dramatic shift in development and operations is making data centers more agile and cost-effective.

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How Deepgram Works

Regardless of whether you are evaluating Automatic Speech Recognition (ASR) solutions to get more value out of your call center data, build the next game-changing voice feature, or are just looking to save a lot of money on speech transcription, Deepgram is the platform to get you there. Deepgram Enterprise speech-to-text features.

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How Real-Time AI Will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

Learn how enterprises can unlock new opportunities with transcription, analysis, and enablement that’s available in milliseconds for every single call. Learn about advances in Conversational AI/Voicebots to reduce agent load. Learn about advances in Conversational AI/Voicebots to reduce agent load.

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How Sharpen Elevates Contact Center CX with Deepgram

One of the most crucial tools for contact center solutions is automatic speech recognition (ASR). Learn how Sharpen elevates their CX by arming agents with Deepgram's fast, accurate and reliable speech transcription to improve productivity in real-time.

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The 7 Ways to Source and Attract Diverse Technology Talent

Download this guide to learn: Short and long term strategies to source diverse talent. How to put DEI front and center throughout the process. In this guide, we provide seven strategies organizations can use to source and attract diverse tech talent. Tips to cast a wider net and boost DEI in the tech world.

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Microservices: The Dark Side

Speaker: Prem Chandrasekaran

Prem Chandrasekaran was at the center of Barclay’s journey and will share key challenges, approaches and lessons learned during the move to a modern tech stack. Now that he’s part of ThoughtWorks, he can share how this applies to a wide variety of organizations with different needs, size organizations and levels of maturity.

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AR/VR Simulations for Sustainable, Regenerative, Circular Cities

Speaker: Nik Gowing, Brenda Laurel, Sheridan Tatsuno, Archie Kasnet, and Bruce Armstrong Taylor

With 191 country signatories to the Paris Climate Agreement now hard at work in the race to zero carbon by 2050, much of the heavy lifting in ecosystem sustainability falls on the shoulders of the world's densely populated urban centers.