IBM Big Data Hub

APRIL 25, 2024

This reality means that every brand in every industry with every business model needs to optimize the commerce experience, and thus the customer experience , to drive conversion rates and revenues. Experience is the North Star of conversion.

Strategy 87

Strategy Sales Marketing Consulting 87

CIO Business Intelligence

APRIL 26, 2024

That data is in the process of being unified on a multilayered platform that offers a variety of data services, including data ingestion, data management, data governance, and data security. The multilayered data platform will enable TransUnion’s customers to perform deep analytics and build complex AI models.

Modeling 114

Modeling IT Machine Learning Data Governance 114

CIO Business Intelligence

MARCH 20, 2024

ServiceNow’s latest platform release, dubbed Washington DC, moves the cloud-based IT management and operations software company sharply in the direction of generative AI, with new features designed to help companies working with that technology. All new features of the Washington DC platform are available as of now to the company’s customers.

Data Governance 105

Data Governance Technology Software Management 105

CIO Business Intelligence

APRIL 18, 2024

When it comes to cloud native application platforms, we’re at an important evolutionary point: will the best practice for platforms be to build or to buy? Should you choose the components you need for a platform and integrate them together, or should you buy a pre-integrated platform? All apps need a platform to run.

Cost-Benefit 105

Cost-Benefit Software Recreation/Entertainment Insurance 105

CIO Business Intelligence

APRIL 12, 2024

prides itself in delivering “legendary” customer service, and it has turned to artificial intelligence to assist with that goal. Hey GURA is “really leaning in on that legendary service but also building that authority and trust that we already have with the customer,” he says. “It Tractor Supply Co.

Experimentation 114

Experimentation Sales Digital Transformation Metrics 114

CIO Business Intelligence

OCTOBER 17, 2023

As the zero trust platform provider of choice for 40% of the Fortune 500, Zscaler has long been recognized as the leader in zero trust and, by extension, cloud security. The cloud native platform stands on four pillars supporting a comprehensive platform that secures, simplifies, and transforms businesses.

Digital Transformation 143

Digital Transformation B2B IoT Cost-Benefit 143

CIO Business Intelligence

APRIL 11, 2024

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East. However, in the last two years, OCI has begun to attract more new customers of its own.”

Enterprise 124

Enterprise IT Data Processing Strategy 124

IBM Big Data Hub

FEBRUARY 12, 2024

An evolution of customer experience (CX) was to be expected. Throughout modern history, organizations have encountered internal and external challenges that changed how they interact with customers and how customers view those organizations. Customer needs changed. Customer retention is difficult to keep high.

Data-driven 103

Data-driven Manufacturing Consulting Advertising 103

IBM Big Data Hub

MARCH 8, 2024

Generative AI opens up greater opportunities for value-creating personalization, dynamic pricing, user-friendly chatbots , voice assistants, virtual assistants, and improved customer search. Increasingly, these customers desire benefits like free shipping or designated loyalty programs.

Consulting 87

Consulting Marketing Sales Data Processing 87

Smart Data Collective

MARCH 23, 2023

Artificial intelligence is the latest trend shaping the omnichannel experience for customers in many retail outlets. The Forbes Research Council wrote an article in October citing research showing that 71% of customers now expect a personalized experience. One of the biggest trends pertains to personalization.

Marketing 117

Marketing Sales Advertising Strategy 117

IBM Big Data Hub

FEBRUARY 15, 2024

Customers and partners that interact with your business, as well as the employees who engage them, all expect a modern, digital experience. According to the Salesforce Report, nearly 90% Of buyers say the experience a company provides matters as much as products or services. Personalize the user experience for hyper-relevance.

Interactive 75

Interactive Sales ROI Reporting 75

IBM Big Data Hub

APRIL 10, 2024

Organizations must keep up with the technology of today so they can innovate and satisfy the ever-changing needs of the customers. The risks of not modernizing your applications include increased downtime, combined with a limited and slow response time to rapidly changing customer needs.

Cost-Benefit 98

Cost-Benefit Software Risk Marketing 98

CIO Business Intelligence

FEBRUARY 6, 2023

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. We are paying very close attention to trends from a customer perspective.

Insurance 132

Insurance IT Digital Transformation Machine Learning 132

CIO Business Intelligence

MARCH 25, 2024

Moreover, with users spread across the globe, understanding regional performance variations has become crucial to ensuring experiences for your customers and employees. Although both APM and IPM leverage synthetics, Real User Monitoring (RUM), and performance profiling, IPM employs these tools differently.

ROI 85

ROI Consulting Metrics Interactive 85

CIO Business Intelligence

FEBRUARY 9, 2024

Salesforce is working on adding two new prompt engineering features to its Einstein 1 platform to speed up the development of generative AI applications in the enterprise, a top executive of the company said. The features are expected to be released in the next few days, Cheng said, without giving an exact date.

Testing 135

Testing Enterprise Modeling Machine Learning 135

IBM Big Data Hub

FEBRUARY 12, 2024

Customer experience (CX) defines a customer’s journey with a company, including both direct and indirect touchpoints. Businesses that place the emotional needs of the buyer persona at the forefront of the customer experience strategy fosters great relationships. We’re #2.”

Consulting 77

Consulting Strategy Interactive Data Processing 77

IBM Big Data Hub

JANUARY 19, 2024

The future of customer experience (CX) is more : more data, more technology, more surprising and delighting. It’s also more pressure to retain those customers, whether those interactions happen online or in-store. As customer expectations and habits change, so too must the CX that organizations provide.

Data-driven 94

Data-driven Consulting Interactive Data Lake 94

Cloudera

MARCH 22, 2024

That’s why Cloudera and Red Hat , renowned for their open-source solutions, have teamed up to bring Red Hat Enterprise Linux ( RHEL ) to Cloudera on public cloud as the operating system for all of our public cloud platform images. Let’s dive into what this means and why it’s a game-changer for our customers.

Enterprise 110

Enterprise Measurement Management Technology 110

IBM Big Data Hub

FEBRUARY 23, 2024

NLP translates the user’s words into machine actions, enabling machines to understand and respond to customer inquiries accurately. Enterprises can use NLU to offer personalized experiences for their users at scale and meet customer needs without human intervention.

Enterprise 106

Enterprise Interactive Data-driven Key Performance Indicator 106

CIO Business Intelligence

MARCH 18, 2024

Increasing tech debt, disparate sales channels, costly innovation to improve customer experiences, and worst of all: a high total cost of ownership (TCO). Modern enterprises require a cost-effective, high-converting platform to outpace competitors. To avoid unnecessary losses, ensure your platform is optimized for conversions.

Enterprise 75

Enterprise ROI Consulting Sales 75

Cloudera

MARCH 5, 2024

To power our customers’ data, AI, and analytics needs, we are unveiling the next phase of our open data lakehouse , featuring several enhancements built to quickly scale enterprise AI and deliver unprecedented business value. Zero Downtime Upgrades Beyond improvements to Iceberg and Ozone, the platform now boasts Zero Downtime Upgrades (ZDU).

Snapshot 86

Snapshot Data Lake Enterprise Data Governance 86

CIO Business Intelligence

DECEMBER 22, 2023

Singapore’s Trust Bank (also known simply as Trust) is a new financial institution that’s enjoyed a strong first year of operations, capturing 12% market share in Singapore since launch and setting new benchmarks in customer experience and innovation. That’s why all our updates to customers happen in real time.

Experimentation 98

Experimentation Manufacturing Interactive Software 98

IBM Big Data Hub

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. Both are interested in driving customer satisfaction, but they focus on different parts of the customer journey to achieve it. So what are the key differences in customer service vs. customer experience?

Metrics 98

Metrics Interactive Consulting Sales 98

CIO Business Intelligence

JANUARY 12, 2024

The shift from using offices to hybrid working has changed how we define “working” and also how we think about the customer experience and employee experience (CX and EX). But although customers would connect with employees through contact centers, contact center agents were not always seen as office employees.

Technology 111

Technology Strategy Interactive Reporting 111

CIO Business Intelligence

FEBRUARY 24, 2023

The customers all had to go through flight disruptions, all had to go through service centers, which you couldn’t scale up in line with the need fast enough, so it made it very visible and tangible that self-service solutions are an absolute must improvement for the call centers,” Rückert says.

IT 144

IT Digital Transformation Data Warehouse Consulting 144

CIO Business Intelligence

APRIL 25, 2024

For CIOs who may need to customize their cloud cost information streams or manage a complex cloud estate, do-it-yourself cloud cost management may be the way to go. Efforts to customize commercial cost management tools can be just as challenging as building a DIY cloud cost optimization solution. “It

Management 115

Management Optimization Strategy Enterprise 115

IBM Big Data Hub

SEPTEMBER 8, 2023

Brands that deliver an excellent customer experience (CX) will always be more resilient than those that don’t. Giving our customers personalized support at every stage of their journey is proven to earn their longtime loyalty—and keep them from switching to a competitor.

Measurement 127

Measurement Testing Reporting IT 127

CIO Business Intelligence

FEBRUARY 16, 2024

In banking and financial services applications, for example, GenAI solutions are being developed to analyze customer data, market data, economic trends, and more to help support highly personalized insights and guidance.

Strategy 138

Strategy Insurance Digital Transformation Enterprise 138

CIO Business Intelligence

SEPTEMBER 19, 2023

Organizations all around the globe are implementing AI in a variety of ways to streamline processes, optimize costs, prevent human error, assist customers, manage IT systems, and alleviate repetitive tasks, among other uses. And with the rise of generative AI, artificial intelligence use cases in the enterprise will only expand.

Enterprise 141

Enterprise Cost-Benefit Optimization Deep Learning 141

CIO Business Intelligence

OCTOBER 4, 2023

If there’s a company that can boast being 100% digital native, it’s PayPal, the platform that allows companies and consumers to send and receive digital payments in a secure, comfortable and profitable way. We call them foundational platforms and they allow us to efficiently use the underlying infrastructure,” he says.

Digital Transformation 132

Digital Transformation Deep Learning Data Lake Risk 132

IBM Big Data Hub

MARCH 4, 2024

IBM has developed AI+ Enterprise Transformation to equip clients with the business and technical strategy, architectures, roadmaps and hands-on experience to become an AI+ enterprise. After experimenting with various options, the enterprise selects high-value use cases that show faster ROI. times higher ROI.

Enterprise 107

Enterprise ROI Risk Strategy 107

Smart Data Collective

SEPTEMBER 6, 2023

A growing number of streaming services such as Netflix have used AI algorithms to deliver more personalized content and improve the user experience for their customers. As more streaming services offer AI-driven services to bolster the customer experience, they are capturing more customers around the world.

Recreation/Entertainment 103

Recreation/Entertainment Advertising Technology Marketing 103

CIO Business Intelligence

MARCH 19, 2024

In the 18-month process of evaluating and acquiring VMware, we looked at everything to identify what’s needed to create more value for our customers. We’ve acted decisively to increase customer value since we closed the acquisition in late November. VMware Cloud Foundation , or VCF, is our platform for innovation going forward.

Cost-Benefit 98

Cost-Benefit Software Finance Marketing 98

Cloudera

APRIL 11, 2024

Businesses around the world rely on an extensive network of partnerships to deliver quality customer experiences—and it’s no different here at Cloudera. With nearly 20 years of marketing experience, Lan Chu is no stranger to collaborating across teams to build strong, robust marketing programs.

Data Architecture 85

Data Architecture Marketing Strategy Sales 85