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Klarna’s AI Chatbot Replaces 700 Human Customer Service Agents

Analytics Vidhya

In just its first month, the AI chatbot has transformed customer service operations, handling the workload equivalent to 700 full-time agents.

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Clean Email: Organize Your Inbox Using Email Management Services

Analytics Vidhya

Email management services such as […] The post Clean Email: Organize Your Inbox Using Email Management Services appeared first on Analytics Vidhya. The love-hate relationship with your overflowing email inbox can be very frustrating. This is where Clean Email comes in to save the day.

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AI Software in Call Centers Revolutionizes Customer Service

Analytics Vidhya

The rapid advancement of artificial intelligence (AI) technology has brought about a transformative shift in customer service and support, especially with the introduction of chatbots. Industries spanning telecommunications, insurance, banking, utilities, and government agencies are poised to embrace AI-powered solutions in the coming years.

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Different Types of Cloud-based Services

Analytics Vidhya

According to the IDC report, the world will spend $160 billion on cloud services and infrastructure in 2018. The post Different Types of Cloud-based Services appeared first on Analytics Vidhya. By 2025, 83% of enterprise workloads will be in the cloud. The cloud encompasses a […].

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The Definitive Entity Resolution Buyer’s Guide

Are you thinking of adding enhanced data matching and relationship detection to your product or service? Do you need to know more about what to look for when assessing your options? The Senzing Entity Resolution Buyer’s Guide gives you step-by-step details about everything you should consider when evaluating entity resolution technologies.

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Compute Services Available on Microsoft Azure

Analytics Vidhya

Introduction Applications in Azure run on compute services, which determine how they are performed and allow cloud-based applications to be run on-demand. The post Compute Services Available on Microsoft Azure appeared first on Analytics Vidhya. We will […].

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AI for Customer Service | Top 10 Use Cases

Analytics Vidhya

Generative AI is capable […] The post AI for Customer Service | Top 10 Use Cases appeared first on Analytics Vidhya. With the rise of different problems or to gain familiarity with the offerings, every company strives to lower the response time and pace up the resolution process.

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7 Questions Every App Team Should Ask

In its 2020 Embedded BI Market Study, Dresner Advisory Services continues to identify the importance of embedded analytics in technologies and initiatives strategic to business intelligence. Which sophisticated analytics capabilities can give your application a competitive edge?

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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

Don't miss this exclusive event! Register today and receive FREE GIFTS from Steve after the webinar! 🗓 Thursday, January 11th, 2024 at 9:30am PST, 12:30pm EST, 5:30pm GMT

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Prioritizing Customer Experience Using SLIs & SLOs: A Case Study from The Telegraph

Service Level Indicators and Service Level Objectives are now the principal tools for focusing on what really matters. The premise of SLIs/SLOs is that all teams—product, architecture, development, and platform— need to look at services from the customer’s perspective.

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How to Democratize Data Across Your Organization Using a Semantic Layer

Speaker: speakers from Verizon, Snowflake, Affinity Federal Credit Union, EverQuote, and AtScale

Join this webinar panel for practical advice on how to build and foster a data literate, self-service analysis culture at scale using a semantic layer. Driving a self-service analytics culture with a semantic layer. In this webinar you will learn about: Making data accessible to everyone in your organization with their favorite tools.

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Optimize the Performance of Your Serverless Functions

In this new product brief from Datadog, you’ll learn how Datadog Serverless Monitoring enables you to visualize your services and their dependencies, gain actionable insights into how the performance of your serverless applications impacts your customers, and tips to monitor the health of your applications in a serverless environment.

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Building Product to Enhance Customer Support: The Key to Customer Retention in an E-commerce Business

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

According to Microsoft's Global State of Customer Service 2019 report, “90% of respondents indicated that customer service is important to their choice of and loyalty to a brand.” How to build effective Self-Service mechanisms. This begs the question: what’s the best way to increase customer retention?

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Assess and Advance Your Organization’s DevSecOps Practices

Organizations must advance their DevSecOps practices to deliver high quality, secure digital services to market quickly and efficiently. In order to do that, leaders must ask themselves three key questions: What is our current level of DevSecOps maturity? Where is our desired level of DevSecOps maturity? How do we get there?

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Detect and Respond to Threats Across Your Applications, Networks, and Infrastructure

Security teams need visibility into their applications, infrastructure, and network, while development and operations teams need the ability to secure the services they own.