IBM Big Data Hub
JULY 6, 2023
Other challenges include communicating results to non-technical stakeholders, ensuring data security, enabling efficient collaboration between data scientists and data engineers, and determining appropriate key performance indicator (KPI) metrics.
AWS Big Data
OCTOBER 11, 2023
Solution overview In this post, we walk through a call center analytics solution that provides insights into the call center’s performance in near-real time through metrics that determine agent efficiency in handling calls in the queue. EventTime – This is the time when the call center stream is sent (via the KDG in this post).
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