Modernize a legacy real-time analytics application with Amazon Managed Service for Apache Flink
AWS Big Data
OCTOBER 11, 2023
Solution overview In this post, we walk through a call center analytics solution that provides insights into the call center’s performance in near-real time through metrics that determine agent efficiency in handling calls in the queue. EventTime – This is the time when the call center stream is sent (via the KDG in this post).
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