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Modernize a legacy real-time analytics application with Amazon Managed Service for Apache Flink

AWS Big Data

OCTOBER 11, 2023

Solution overview In this post, we walk through a call center analytics solution that provides insights into the call center’s performance in near-real time through metrics that determine agent efficiency in handling calls in the queue. The following diagram provides the high-level architecture of a legacy call center analytics platform.

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Management Metadata Analytics Dashboards 104
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Common Problems With CPM Software

Jet Global

AUGUST 25, 2020

What Is Corporate Performance Management? CPM is a subset of the even broader concept of business intelligence (BI). The term originated with Gartner, the global research and advisory firm , back in 2001. This is especially true for businesses seeking to: Upgrade financial planning processes. Reduce costs.

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Software Metrics Finance Key Performance Indicator 96
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