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Modernize a legacy real-time analytics application with Amazon Managed Service for Apache Flink

AWS Big Data

OCTOBER 11, 2023

Solution overview In this post, we walk through a call center analytics solution that provides insights into the call center’s performance in near-real time through metrics that determine agent efficiency in handling calls in the queue. For instructions, refer to Creating a Stream via the AWS Management Console.

Management 101
Management Metadata Analytics Dashboards 101
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Common Problems With CPM Software

Jet Global

AUGUST 25, 2020

What Is Corporate Performance Management? CPM is a subset of the even broader concept of business intelligence (BI). If done well, CPM enables an organization to boost its performance and drive growth. CPM shouldn’t be confused with employee performance management. Improve key performance indicators (KPIs).

Software 96
Software Metrics Finance Key Performance Indicator 96
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